Burger King — Restaurant in Sun Prairie

Went there today and had crappy Service as usual, only this time they stepped it up. I got home and took out my first croissant and there was only half of an egg in it, so I checked the second one and it was exactly the same. I tried calling two times to talk to a manager and no one answered so I had to drive back there. I waited for about 2 to 3 minutes for somebody to come to the counter and help me, it happened to be the same guy that helped me at the drive-thru who had kind of an attitude with me. I showed him my sandwiches and asked if that's typically what they look like and he said "no, but you were in here an hour ago, so I don't know." I said I was in there 30 min ago you want me to get my receipt? He says "yeah you better". So I go back out in the rain to get the receipt out of my car. I was in there 30 min prior, I drove to the laundry mat and then home to find my food looking like that, AND tried to call TWICE first so I wouldn't have to go back out for something stupid. He was very argumentative with me instead of just apologizing and taking care of it which caused me to get angrier and raise my voice. He finally gave me a refund and I left. His name was Matt, and he said he was the one in charge until 1 when his manager got there. I will NEVER go back to that Burger King again, as a matter of fact most Burger King's that I go to around here I have bad...

I went here during lunch hour, so it was busy which is understandable. A truck in front of me took forever to order, of course out of their control. It was clear they ordered a big meal as they had kids in the back. When the truck in front of me pulled up to the window, he was sitting there for literally almost 10 minutes. I’ve previously gone here and they made me pull ahead when all I ordered was a salad, yet they don’t have this guy pull up when he had a whole huge meal and I literally ordered 2 things and there was a huge line behind me. I understand it’s rush hour, but they should have made this guy pull ahead as other people are waiting. I spent 20 minutes between waiting in line and waiting behind the truck to get their food. Frustrating when I only am on a 30 minute lunch from work and have less than 10 minutes to shovel my food down. I understand some of this is out of their control but they should really have people with large orders pull ahead, especially...

Went here after ordering off the mobile app (will not allow you to set a future pick up time), took me 15 minutes to get there and several minutes waiting for someone to hand me my order. It's over 1/2 hour from ordering, picking up and returning to the office. The worker at the counter was a younger (early to mid 20's) man who handed me my now semi-cold food, when I told him about the app shortcoming, he said "it's ready now" and started walking away (they had only a few cars at drive through and nobody at the inside register). When I tried to tell him the app needed fixing so he could report it, he waved and gave me a flippant "bye." I asked to speak to the manager and he informed me he was the manager, flicked his chest and walked away behind the kitchen line. I have over 25 years in various customer service areas and have been a loyal BK fan for close to 50 years. I have never had such a rude person serve me anywhere I...