Pizza Hut — Restaurant in Sun Prairie

👎👎BAD CUSTOMER SERVICE👎👎 Possibly the ABSOLUTE WORST customer service I've EVER had!!!!! Ordered a pizza at midnight on Friday. They said it wld take about 45 min. At 12:55am I called to see if the pizza was on its way, reached a call center that I think was in India(No doubt it was overseas) n they(had 2 call 2x) cldnt tell me what was going on and transfered me to the actual location, it was now 12:57 N they close at 1am so of course nobody answered. Waited til 1:30, the pizza never came so we went to bed hungry. I just got off the phone with the manager and he said the pizza went out last night N I said well it didn't come here. I asked if I could get a refund and my order for free and he said no. I told him that was bad customer service, y'all took my order, took my debit card info, charged my card but never delivered it the pizza. He said thats not bad customer service cuz he's offering me either a refund or he will bring the pizza in 30 min . I asked for corporate number and he wouldn't give it to me, BAD CUSTOMER SERVICE once again!!!! We quit eating pizza hut years ago, so decided to give them another chance...needless to say this was the LAST n FINAL time pizza hut will ever get...

I deliver for Door Dash. Had an order tonight, pulled up to drive thru window, The car ahead of me was already asked to pull into a parking spot to wait for food. I pulled up to the window, and the employee was already hone in back. I waited a couple minutes, thinking he would come back out, but didn't, so I rang the bell. Nothing. After about 7 minutes I rang again, the finally 2 minutes later he came to windows and opened it and just as oblivious as could be that I rang twice and did not have my friendly face on, he said hello. Told him I had a pick up and he said it's going to be another 10 minutes!, bit like, NO apologies no acknowledgement of having to wait, and the way he did it as if I had already been told there was a wait . Now, as I'm completing this review, I got a notification that the order is ready. 3 minutes later, though, someone else just walked up my car and just said, oh your waiting on the Door Dash right? Yes , and...

If I could give it a 0 star I would! Don’t go there! I sat in drive through for over 15 mins while a guy stood 2 ft away from me talking on the phone. He did not even acknowledge me after I rang the bell three times. He just ignored me and stayed on the phone. Very poor customer service. I was there to pick up a pizza not sit there and watch him talk on the phone while my pizza was sitting up on the ledge getting cold for 15 minutes. No BS! So I asked for a manager he said it was him. I highly doubt it. Who does that? You tell the person on the phone to hold on for one second or acknowledge me and tell me it’s going to be a minute. Finally when he opened up the glass, I was so heated. I told him I was not paying for the pizza after he told me my total. Obviously the pizza was cold by now. After reading all the other reviews, I don’t even know why I went there in the first place. Everyone should just stay away...