Susie's Scrumptious Sweets — Restaurant in Sunrise

Hands down one of the worst customer service experiences I have ever been a part of.

I ordered my mother’s 60th birthday cake from this bakery. I gave Susie a draft of the design,images, and color schemes for her to be able to execute exactly what I wanted for the special day. When I went to pick up the cake a few hours before the event I was shocked. The cake was not at all what I described and requested. At $275, I was expecting something more eloquent. What I got was an elementary design that did not fulfill my request. We expressed our unhappiness with Susie and she was not willing to make the situation better. She kept reiterating that there was nothing she could do for us at that point. We explained to her that this was not the design we requested and she proceeded to tell us that she was up until 11:30pm the night before making the cake and couldn’t inquire about details. The order was placed a full two weeks prior so any questions about the design should have been addressed before. She walked away from us multiple times mid conversation and did not offer any solutions to our problem. Her tone made us and the other customers in the shop feel very uncomfortable. After about thirty minutes of expressing our sentiments and attempting to come to a solution she handed us a fifty dollar bill reluctantly.

The event was a few hours after delivery and the cake was falling apart by then. We followed all instructions regarding the care and the fondant details were all coming off simultaneously. I was truly embarrassed to show this cake at the event knowing how special this day was for my mother.

I have never experienced something this appalling. As a business owner you should pride yourself on making your customers happy. If you clearly delivered a subpar product, you should acknowledge and make an effort to mend the situation. The most unfortunate part is that the cake taste itself was awesome and had it not been for this horrendous experience I would have been a repeat customer but because the way Susie handled us and the situation we will never return nor will we ever recommend this...

I ordered my 50th Birthday cake from Susie to be ready on November 16th. The presentation of the cake was beautiful. The cake itself was horrible. The cake was dry and crumbling when you cut it. I had multiple guests tell me the cake was dry. I called Susie and was very nice about telling her how the cake turned out, and the first words out of her mouth were, “there is nothing i can do about it”. Susie was not only argumentative our entire conversation, she actually stated, “ I wished I hadn’t answered the phone”. Susie tone was rude and uncaring and tried to use every excuse as to why she cannot help me. That basically this was my problem. My rating on her customer service skills is a big fat ZERO. I have the majority of the cake left over and told her I will bring it to her to so she could see for herself, she stated, “I do not want to see the cake”. My cake cost $243 and i told her i would like a 50% refund. Susie told me she absolutely will not do that. That she will give me a discount on my next purchase. I told her why would I purchase another cake from you after what I just experienced. Its was clear to me that my complaint is a frequent one becuase what she said to me came across as a practiced script. My advice to anyone considering purchasing a cake from Susie’s is, DO NOT WASTE YOUR TIME OR MONEY. This by far was the worst...

The best overall experience! I was searching all of Broward County for a nice coconut CAKE (not pie) for my best friend’s birthday. I knew it was same day and was running out of time. Thankfully I came across Susie’s based on all the positive reviews, and I couldn’t be more amazed! The cake was THE BEST coconut cake—hell, best cake period—that I’ve had in years! The frosting, the texture, the design, I’m trying to find an excuse to buy another all for myself! Needless to say my friends loved the cake, even some that don’t particularly like coconut, thoroughly enjoyed this one. The same day service, the detail in how to preserve the leftovers, I recommend this shop to anyone wanting 5-Star bakery services! Including all my friends and family. Susie, you...