Trapbachi — Restaurant in Sunrise

Staff in the front was rude. The gentleman was not helpful at all. First told me that the food will take 45 minutes an hour and 20 minutes later I asked him why is it taking so long? He said he takes orders as a con meeting if someone orders online or on the phone for you They will take that order and make it. He didn’t explain that before hand and he told me it would be a 45 minute wait. Also at one point I was the only patron in the restaurant waiting yet they couldn’t make my food so I can leave. They kept creating online orders that were sitting For pick up, I asked for a refund at one point they said it was too long and that the food was almost ready. Also, at one point the gentleman that runs the front counter is talking to someone with his bare hands started touching his face and his nose, and then walk to the back of the house with the forklift. I have no idea if he was touching anything of what was going on back there, when I finally received my food and went home the food was lukewarm I couldn’t call that night to dispute the charge because I got home at 10:45. They said they close at 11 the staff in the front needs to be better with customer service especially handling customers that are waiting for the home that has overlaps the time you originally told them. Not to mention that they are pricing there food as if they were giving you a dining experience a true hibachi experience, but they’re not, but their prices are as if you are there, sitting down and eating, and being served by a waiter But you’re not, and the staff was unpleasant. not once did they apologize for any inconvenience they...

I AM A LOYAL PAYER THAT HAS BEEN ORDERING FOR YEARS I'VE TOLD COUNTLESS PEOPLE ABOUT THIS FOOD AND RESTAURANT I'VE VISITED IN PERSON ABOUT 16 TIMES AND I'VE OREDED ON UBER EATS OVER 22 TIMES AND I'VE ALWAYS BEEN SATISFIED. HOWEVER TODAY MY CO-WORKER AND I DECIDED TO ORDER ON UBER EATS MY FIRST RED FLAG WAS THAT THERE WERE MANY CHANGES IN THE OPTIONS TO CHOOSE FROM LIKE NORMALLY. FOR EXAMPLE, I USUALLY ORDER LOBSTER TAIL THAT IS NOT FEATURED ANYMORE. I ALSO LIKE TO ORDER SALMON FROM THE LUNCH SPECIAL THAT IS NOT FEATURED ANYMORE. AND THEN THEY CHARGE TO HAVE YOUR FOOD MADE WITH TERIYAKI WHICH WAS FREE BEFORE IT WAS ONLY AN UPCHARGE IF YOU WANTED YOUR MEAL SPICY. NOW, YOUR FOOD IS MADE SO BLAND THAT A PERSON WITH A HEALTH CONDITION COULD CONSUME THIS MEAL AT AN ALL-TIME HIGH!! THE PURPOSE OF EATING OUT IS SO THAT YOU CAN HAVE FOOD THAT YOU CAN'T MAKE YOURSELF THIS FOOD TASTES AS IF MY 9-YEAR-OLD GRANDAUGHTER ATTEMPTED TO PREPARE. THE QUALITY IS HORRIBLE THE TASTE IS FULL OF GREASE I SPENT OVER $60 BUCKS, JUST TO HAVE TO THROW THIS FOOD AWAY. I DON'T KNOW WHAT HAS HAPPENED MAYBE NEW MANAGEMENT BUT SOMETHING IS TERRIBLY WRONG OVER THERE I SUPPORT MY BLACK BUSINESSES, BUT THIS ONE HERE WON'T GET...

The first time I had it everything was amazing and they gave a good portion. This time around I am sure I will not be having it again. My boyfriend called to place an order and they advised they did not open until 5:30pm. When that time came it was actually pushed back until 6:00pm. He ordered at the restaurant at 6:00pm exactly and did not get the food until 7:15pm. He only waited because I’m pregnant and that’s what I was craving. When he finally came with the food it was very greasy, they did not give as much food as they did last time, and it was a much smaller plate. Unfortunately this is the reason why it’s hard to support black owned businesses. My boyfriend made me aware they upon his wait the workers were walking in with ice, and gallons of oils as well as other restaurant supplies. He also stated that whole he was waiting the employees were outside smoking marijuana. I am very disappointed and will not be...