Las Olas Guesthouse @ 15th Avenue — Hotel in Fort Lauderdale

AWFUL EXPERIENCE||||We booked the King Bed room at the Las Olas B&B to ensure we get the most comfortable room. If we are taking the time to write this review, it's because we were very disappointed by the quality of the room and by the service.||||||First of, no breakfast was offered, even though the website clearly indicated it that it was included in the price. The place is called a Bed and Breakfast after all! Covid or not, they could think of another way to compensate for the situation, that's what all other B&B and hotels are doing. ||||We were also welcomed into a room smelling of must and humidity, evidently coming from the bathroom where we found mold. Ventilation in the bathroom only worsened the smell and given its appearance, it clearly hadn't been cleaned nor checked in ages.||||||The big disappointment was also the King Bed (supposedly the best room they have) which was broken!! The springs at the bottom were completely messed up leaving a big whole at the bottom of aware mattress. We have never encountered such a bad bed before, not even in lower grade hostels! The pillows were also old and not comfortable.||||||Not to mention that at our arrival, there were towels missing and no toilet paper...we had to call and wait for someone to come bring them to us.||||||What probably worsened the situation is that there was heavy rain when we were staying there which did not help with the humidity smell. After two days, the smell in the room was no longer bearable. We found ourselves having no other choice but to leave Las Olas B&B. We explained the situation to the host and he promised he would refund the remaining 3 night we had booked (see email exchanges in photos).||||Three months later, despite numerous reminder emails, we still have not received the refund and we are no longer getting any responses to our emails.||||||In short, HORRIBLE rooms and TERRIBLE customer experience. If you want to have a decent time, we do not recommend that you stay at...

AWFUL EXPERIENCE||||We booked the King Bed room at the Las Olas B&B to ensure we get the most comfortable room. If we are taking the time to write this review, it's because we were very disappointed by the quality of the room and by the service.||||||First of, no breakfast was offered, even though the website clearly indicated it that it was included in the price. The place is called a Bed and Breakfast after all! Covid or not, they could think of another way to compensate for the situation, that's what all other B&B and hotels are doing. ||||We were also welcomed into a room smelling of must and humidity, evidently coming from the bathroom where we found mold. Ventilation in the bathroom only worsened the smell and given its appearance, it clearly hadn't been cleaned nor checked in ages.||||||The big disappointment was also the King Bed (supposedly the best room they have) which was broken!! The springs at the bottom were completely messed up leaving a big whole at the bottom of aware mattress. We have never encountered such a bad bed before, not even in lower grade hostels! The pillows were also old and not comfortable.||||||Not to mention that at our arrival, there were towels missing and no toilet paper...we had to call and wait for someone to come bring them to us.||||||What probably worsened the situation is that there was heavy rain when we were staying there which did not help with the humidity smell. After two days, the smell in the room was no longer bearable. We found ourselves having no other choice but to leave Las Olas B&B. We explained the situation to the host and he promised he would refund the remaining 3 night we had booked (see email exchanges in photos).||||Three months later, despite numerous reminder emails, we still have not received the refund and we are no longer getting any responses to our emails.||||||In short, HORRIBLE rooms and TERRIBLE customer experience. If you want to have a decent time, we do not recommend that you stay at...

AWFUL EXPERIENCE

We booked the King Bed room at the Las Olas B&B to ensure we get the most comfortable room. If we are taking the time to write this review, it's because we were very disappointed by the quality of the room and by the service.

First of, no breakfast was offered, even though the website clearly indicated it that it was included in the price. The place is called a Bed and Breakfast after all! Covid or not, they could think of another way to compensate for the situation, that's what all other B&B and hotels are doing.

We were also welcomed into a room smelling of must and humidity, evidently coming from the bathroom where we found mold. Ventilation in the bathroom only worsened the smell and given its appearance, it clearly hadn't been cleaned nor checked in ages.

The big disappointment was also the King Bed (supposedly the best room they have) which was broken!! The springs at the bottom were completely messed up leaving a big whole at the bottom of aware mattress. We have never encountered such a bad bed before, not even in lower grade hostels! The pillows were also old and not comfortable.

Not to mention that at our arrival, there were towels missing and no toilet paper...we had to call and wait for someone to come bring them to us.

What probably worsened the situation is that there was heavy rain when we were staying there which did not help with the humidity smell. After two days, the smell in the room was no longer bearable. We found ourselves having no other choice but to leave Las Olas B&B. We explained the situation to the host and he promised he would refund the remaining 3 night we had booked (see email exchanges in photos).

Three months later, despite numerous reminder emails, we still have not received the refund and we are no longer getting any responses to our emails.

In short, HORRIBLE rooms and TERRIBLE customer experience. If you want to have a decent time, we do not recommend that you stay at...