Dunkin' — Restaurant in Susquehanna Township

Placed order via the app, had payment method listed and options to cancel... arrived only to be told order hadn't completed and, per the very busy but less than helpful manager on duty, "that happens all the time". The manager dismissed me and went back the chaos, without offering to retake my order. Another employee made time to take my order, and kept an eye on a third employee who (mis)made my daughter's drink. That employee- I asked her name- Annie- needs recognized for her attention to detail and commitment to customer care! Despite the utter chaos of the rush hour morning, Annie was literally running to get orders out the door (she was in sneakers and there was melting ice all over the place- poor Annie about wiped out twice just while I was waiting for my order- non-slip mats would probably be a worthwhile investment). She's the only redeeming quality about this Dunkin location and our experience this morning- she made sure I and my order weren't lost in the craziness, that my daughter got her extra caramel in her drink, and got me out the door as quickly as she could under the circumstances....

This was an odd Dunkin' to say the least. The area it is in is one of those typical PA highways at ground level with a mix of old homes and businesses littered along it.

This is an old Taco Bell converted to Dunkin' in front of a seedy motel. The staff inside was polite enough, but were just... Off? The guy took our order, turned around to grab something, and upon turning back around, offered to take our order again. We were the only people inside.

While the bulk of the order was the quick pick items, donuts, muffins, my wife got a sandwich. It took way longer than it would at a normal DD. And when my wife went to check on it (Still the only people there) the same kid asked to take her order again.

Nothing was wrong with the food, typical DD fare. But, the odd location, and the odd behavior or the staff just made it a really "Off" feeling and we were happy to be back in the car and on...

went inside the store up to the front counter to ask for a hot coffee.

The lady was wiping down the back counter with a handy wipe, no gloves on (her bare hands) and continued to put the handywipe in a small bucket to rinse the cloth.

Then she immediately started fixing someone's order without washing her hands and without gloves!

The manager came over and said it was fine because she was using sanitized water. That is still no reason why she should not have washed her hands and used gloves between cleaning and filling food/beverage orders!!

This was the same woman who was mopping the floor, then started to fix my coffee without washing her hands or gloves a couple of weeks ago and I asked her to...