Dunkin' — Restaurant in Susquehanna Township

Extremely disappointed with my experience here. I believe Dunkin Donuts is overpriced to begin with, but it was a special occasion so we stopped. We ordered two lattes with equal sweetener and one with toasted almond flavor. We ordered and paid through the app. We arrived at the drive thru, just for them to tell us that they were out of both equal and toasted almond flavor. Had we known they were out of the two specifications we wanted, we would not have went through with order and paid what we paid. At this point they could not give us a refund. On other apps that you order online, the app will alert you when certain items are out of stock so that you can choose a substitution or cancel your order. Dunkin did not, forcing us to get something we did not want. Moving onto the drinks we DID get. We got lattes. We pulled around to the second window and could hear the employees making fun of our order and our added additions. Unprofessional. After receiving the drinks, they legitimately were only filled 1/3 to 1/2 full, meaning they also jipped us by not giving the size we paid for. I got the raspberry flavor, which was rather disgusting. It was almost like drinking thickened artificial cough syrup. For the other drink, my boyfriend added the vanilla flavor shot. He really likes sweet things, but he said it was grossly sweet and was unable to choke it down for at least 3 hours. Therefore, we were disappointed in the lack of ingredients and their lack of informing us of their stock, the amount they filled the cup (see picture), the rudeness of the employees, and the flavor of the drinks (which maybe wouldn't have tasted so bad and concentrated if they had filled the cup appropriately). At least our dog liked the little cup of whipped cream we gave her and somebody was happy...

If I could give this location zero star I would I tried to walk in to the lobby cause my window don’t roll down currently however to my suprise this location keeps Its door locked and require ppl to go thru the drive thru smh and claim it cause they are short staffed which most places are these days but yet they don’t lock their dining room to their customers just this location for some reason but what bother me is when I do go thru the drive thru which u literally have to drive to the back of the plaza behind all the other businesses and be careful cause the way their drive thru is setup it next to cvs drive thru and the income/out coming traffic from off elmerton ave but they claim to be short staffed which is y they keep the door locked for dine in but I saw the manager and one of his employees smoking cigarettes while taking the trash out which is gross how you taking the trash out while smoking cigarettes and talking meanwhile got the lady employee inside by herself taking as well as making the orders then they tho it was funny I had to step out of my car to place the order because as I stated none of my windows roll down right now to make the situation worst I order a hot coffee and it wasn’t even hot and it definitely wasn’t even fresh this location since it so short staffed as they claim would be better off closed I’m never coming...

I contacted customer service a few months ago when I noticed that their frozen coffee machine is "always broken" yet on certain days when a young guy is working, you can conveniently get one. Only on Saturdays around 1pm when a specific girl is working cannot you not get one. Customer service said the franchise owner would be in contact. It took about a month to get a call from him which was pointless. He said they were changing management staff and the machine was not out of service. No offer of coupons or anything, but plenty of excuses. Today, after 3 months I stopped in. Again, was told by the same woman that it was "broken" and met with an attitude when I asked. There was not a single customer in line or at the store. Now I know why. Corporate needs to come in and do an overhaul bc it's losing the company a ton of money, especially after looking at these reviews. I normally only frequent the one on the Carlisle Pike but when I drop my teens off at their dad's, it's on the way and I don't have to hassle with the pike. Never again. I will say that they need to give the young man who works there a raise bc he is polite and will go out of his way for customers. Place needs wiped out and a whole new group of employees who want to...