Red Roof Inn Harrisburg North — Hotel in Susquehanna Township

All food delivery drivers BEWARE of this Motel. ||||Horrible motel. Food delivery driver attempted delivery to rm 119 at 502pm. Ph# on order was front desk. Rooms aren't GPS friendly. Desk clerk answered call. Requested directions to rm 119. She said it was upstairs and to come to office bc she was takn care of customers. Driver enters office, even holds door for disabled lady with dog. 4 customers waiting. Desk clerk lady said get in line but did call the room, no answer. After 10min, driver asks again where 119 was. Clerk said it was upstairs & can't get in needed a key card she has customers & cannot leave desk. 5 more customers now enter the office. Clerk said for them to go in front of driver. ||||The front desk has security cameras.|||| Driver sees time, and cannot wait, driver steps outside to call store. Other driver takes call said room is at end not on 2nd floor. Driver found rm. Customer, an elderly man, driver apologies for being late, explained ph# given was front desk, as GPS led driver behind bldg & numbers aren't direction friendly. Customer questioned cash due bill being 7$ more than what he calculated. Driver takes menu from car, adds up order. It's correct. Motel is using old menus. ||||Drivers car has audio & video surveillance car cam. ||||3.5hrs post delivery. Mgr calls store, makes allegation that driver threatened desk clerk, to slap the sht out of her. Said no more business allowed there.||||This never happened. And there's PROOF.||||Desk clerk LIED. Not only was call & office interaction on both their security cameras but on the drivers. ||||**When would this alleged "threat" have taken place? In the office the exchange would've been on camera & in front of witnesses, which would've created a hostile environment, driver probably would've been thrown out, & perhaps LE might've been involved. Security cameras do not lie. ||||Clerk said 119 was on 2nd floor & need a card key to get up there. Rm 119 was on the 1st floor near end of same bldg. She is supposed to know where the rooms are. ||||To make driver wait, approx 10min a customer, which would've been well over 30minutes for "wrong" room directions is obtuse. To make false allegstions against the driver is beyond unprofessional. It's absolutely uncalled for and in court would be defined as 'perjury', which is a crime.||||'Why' would the clerk bare false allegations against this driver? The only thing that comes to mind is, the driver didn't "wait" and found the room on his own. This may have ticked the clerk off? ||||This is NOT good business. All delivery drivers should invest 30$ on a 3 way car cam with audio. This...

Unpleasant, unsmiling clerk checked us in. Vague directions to our room. Rode around facility a couple times before we found it in the far rear. Parking lot on the dark side. No security feature on outside door, anyone can walk in at any time. Stairway up to the 2nd floor - filthy. We smelled the garbage before we saw the overflowing can at the top of the stairs (which we reported and they emptied). Room small but neat. No fridge or microwave. No pool. Suffocating odor of super bleach or other heavy duty cleaning solution prevailed (took a day to dissipate). TV worked but remote was grubby, as were all the surfaces of the small desk and wall shelf. Clock's time was off a couple hours but was dirty so we didn't touch it. Burned out lightbulb on wall light (reported and fixed). They knew 2 people were booked ahead of time, but towels, shampoo, soap for only 1 person. Checked sheets - rumpled and found hairs (both beds) and what looked like stains. It was nearly midnight so slept fully clothed on top of bed rather than go out in the dark around to the front desk. Left card on pillow to change sheets. They made bed, but sheets were same ones with hairs (got clean sheets from unpleasant desk clerk). Ice bucket - filthy. Shower - plenty of hot water, but bring flip flops. Tub, commode, sink not cleaned well. Towel bar fell off wall. No hairdryer. Bring your own. Air conditioner very noisy and difficult to regulate - clunked all night and kept us awake. Neighbors also a bit noisy. You get what you pay for - we were looking for cheap so we could explore Harrisburg, Hershey and Amish country. Stayed 3 nights, spent little time in room. It served the purpose. Check out was equally unpleasant. Where is the customer service? All in all, we had a wonderful trip and will certainly visit Harrisburg again, but stay at...

Short version: Keep looking.

Long version: Despite reasonably comfy beds, appealing photos, and a responsive management team who as you can see will reply with at least the boilerplate “I’m sorry your stay didn’t meet expectations, etc.”… they can’t change the fact that…

This is an older hotel with extremely poor structural insulation. You will hear everything above, beside, behind you, and coming down the street. Your earplugs will not be enough. Not even from the sawing of crickets through the window.

The people who rent here apparently do not sleep, ever. Some will sit outside your door arguing on their phones for hours and you will hear every word they say. Others will be watching TV shows, opening and shutting doors, cars starting and stopping, etc. All. Night. Long. You will enjoy interrupted naps of 30 minutes to an hour, at best. Which is why you are reading my 4am hotel review right now.

The fixtures are dated and have not been adequately serviced. Droning/vibrating HVAC units, rattly overhead bathroom fans, chattering mini-fridge compressors, and of course all of your neighbors’ equipment will further contribute to the issues above.

Management is doing what they can to provide a decent experience, but unfortunately considering the circumstances it isn’t a battle they can currently win. Not without without making some serious improvements to the property.

Ultimately, unless you are very lucky, staying here will cost you a night of rest. Since the price isn’t especially competitive… there isn’t much of a reason to be here unless it is your only remaining option.

I’ve had good experiences at Red Roof Inns, but this time it didn’t work out. Heading back to sleep for another 30 minute nap…...