Starbucks — Restaurant in Swampscott

I recently visited a Starbucks location, expecting the usual quality service and welcoming atmosphere. Unfortunately, my experience was quite the opposite, leaving me feeling not only frustrated but also racially profiled.

Upon entering, I placed my order and was met with a lack of urgency from the staff. I ordered a simple beverage and a pastry, expecting to be on my way quickly. However, as I stood waiting, I noticed that other customers who ordered after me received their drinks and food in a timely manner. It became increasingly clear that I was being overlooked, and the disparity in service was troubling.

After 20 minutes of waiting, I approached the counter to inquire about my order. The barista seemed distracted and brushed me off, assuring me my order was "coming right up." Yet, I continued to watch as people who arrived long after me were served without delay. The longer I waited, the more uncomfortable I felt, as if my presence was somehow less valued than that of the other customers.

Finally, after a grueling 45 minutes, my order was ready. By that point, my patience had worn thin, and I couldn’t shake the feeling that I was being treated differently due to my race. It was disheartening to feel singled out in a place where I had hoped to feel welcome. I’ve always enjoyed Starbucks, but this experience left a bitter taste in my mouth.

I left the store feeling disappointed and disheartened, questioning the inclusivity of a brand I once admired. I hope this feedback encourages the staff to be more aware of their service and the importance of treating every customer with the same level of respect and urgency, regardless of their background. No one should have to feel uncomfortable or overlooked in a place that aims to...

Sometimes the drive through is closed. Sometimes the drive through is busy... it happens. We all want a coffee in the morning to get the day started

The staff at this location has always been extremely professional, polite, courteous and with a smile on which is appreciated. Starbucks baristas are a different type of employee and it starts with training but the attitude is also a differentiating factor as well. A simple please and thank you go along way and that is not absent when you work with this staff; they do great work

I'm writing a review because of one incident of unmatched service. I had ordered a few separate selections of food. They didn't have this, they didn't have that... blah blah (again, it happens). I wasn't too concerned but after finishing my order and pulling up to the window, Nick the employee, said "I got you on this, don't worry about it"... "What do you mean", confused by the statement. " I feel bad that we didn't have everything that you ordered today, supplies have been tough to come by at some points, so this one is on us", he said

My ordered, even after excluding the items of food that were not available still came to $30.00. I was stunned by the gesture and ability for the staff in this location to realize that customer service goes much further than a few small purchases. We of course will be going back to this location, and I felt that it deserved some praise, so here is...

My boyfriend and I went to this Starbucks to use the washroom and get a drink around 8pm. I used the washroom and then realized there was no toilet paper in my bathroom so I called my boyfriend and he said there was none in his washroom either. He went to the staff and let them know that I was in the washroom and there was no toilet paper in either washroom. The woman he told just looked at another staff member because he was supposed to have filled it I guess. She then turned back to my boyfriend and said “ok”, looked at him for several more seconds and then asked him if he would like to order anything. My boyfriend told her he would like to deal with this first before ordering, so she told the male staff member to get the toilet paper. He gets the toilet paper and then saunters passed my boyfriend, so my boyfriend follows him and the staff member starts putting the toilet paper in the other washroom. The female staff member comes over and asks where he is and what he’s doing. Finally the female staff member takes a roll of toilet paper from him and gives it to my boyfriend. My boyfriend said it seemed like the staff members were laughing about the situation as well. Neither of us got any apology of any kind. We did not buy anything from this restaurant because of this...