Staples — Local services in Salem

Very disappointed with the service of my laptop. Bought it in to get specific services and I come out with a laptop that has over 300 bucks worth of repairs and functions worse than when i brought it in. I had to stop by the store multiple times prior to it being fixed because they screwed up telling me it was done when the first time, they mixed up laptops and it wasn't my laptop they were finished on. The second time was when they called me saying the service (a new hard drive) was finshed being installed, little upon arriving did I turn it on and they did not complete the recovery for the product...Not one time did any of the employees or managers appologize and only placed the blame on someone else instead of just fixing the problem in a timely manner. The service which was estimated to be about a week long turned into 27 days there and worse off than before. I don't recommend this location to anyone else in hopes that you don't get screwed over like myself and they only offer to fix the new problems that mysteriously came up while at the store with more charges and service fees. They have no idea what they are doing and are the least...

Just left the store about an hour ago and I was supposed to have my receipt both printed at the store and emailed to me. Unfortunately the email receipt did not come through and I miss placed my printed receipt. I called the store and the person I talk to went into the system, And was able to call up my receipt and even though I paid cash which made it difficult for her to look up my receipt, she managed to think outside of the box get me that receipt because what I bought is work expenses and get my receipt emailed over to me. This woman’s name is Alexis And she really went above and beyond to help me with these issues So this review is for Alexis and she’s getting five stars from me.

I also had Josie And I had to come in because my printer at home wasn’t working so I had to use Staples printers and she help me to do the Xerox printer which I haven’t used in years and was very courteous And very kind and helpful and my copy didn’t come out right she printed out for copies without charging me from behind the counter, so I want to give a shout out to Josie for being a great employee thank...

This review is for their iPhone glass replacement service. It cost a little over $110 so I expected a nice job to be done; I was told by the manager that they use manufacturer parts and it would be like new. With that said, when I got my phone back it was a disaster. The color and contrast were all washed out on the picture, and the glass itself was raised up way out of the frame in a fashion that you could run your finger up then over the edges. I made these comments to the manager and all he had to say to me was that he could put my broken glass back if I wished. GREAT solution, and it came in a very condescending manner. Defeated I went home disappointed. It was so bad I did a quick Google search and learned that an Apple Store does it for about $20 more. So I went back in the morning to request the work be undone. The same manager was there and super unpleasant; he only commented on how he offered last night to put my broken glass back and he didn't know if he could get it out of the trash. End of the day, I went to the Apple Store to get a proper job...