Terrible Hospitality and Customer Service - Not planning to return I am an ASIAN and this is my review for Asian Paradise Restaurant after my 4th visit to the place. For the initial 3 times, though I was not happy with the customer service and hospitality I received, I returned that place since I liked the quality and taste of the food they served and it is located pretty near to my residence. But probably after the treatment, I experienced on 31st night when I dined in there with my family, I will not go back to that place even though I do not find a better quality Asian restaurant near to my neighborhood. I review restaurants based on 3 parameters: Food quality and Taste, Ambiance and hygiene, and most importantly hospitality and customer service. I need to state that this restaurant scores 0 on hospitality and customer service after my last visit. After we were seated, we waited for at least 15 mins until someone came to take our initial beverage order. Note: It was not crowded at that time. We waited patiently. Then the waiter came with no smile on his face, did not bother to greet us. ASKED for the drink order as if he is ordering us. Then the person came back for taking the food order after 15 more minutes after he served the glasses of drinks. This is time as well he did not bother to smile and ask politely what we would like to have. In short, we seated there with no food for 50 minutes. Now comes the most notable part of my 31 st night fine dine-in experience that kind of forced me to invest my time in writing the lengthy review and let people know my experience in Asian paradise restaurant. They charged an amount that exceeded the amount we tipped which is a display of fraudulent behavior. Note: As stated in a government site a tip is a VOLUNTARY amount left by a patron for an employee for the goods sold or...
Read moreTL, DR: I love this restaurant for take out and to dine in.
When you walk into the resteraunt it will exceed all your expectations. The room vibe is smart casual, i wouldn't say you need to dress in your sunday best but I would say the majority of people are not dressed in gym clothes (not that you wouldn't be welcomed if you were, as a regular I have seen it before). The reseraunt is dimly lit with a beautiful giant indoor tree in the middle of the dining room. This place has great ambiance for a date but can also be enjoyable with a family- I myself have experienced both with a great experience both ways.
The staff is always extremely attentive and kind. They are dressed in business attire and always have had a smile. They are part of what makes this place so great.
The take out is just as high quality as the dine in food. I have never had a dish I don't enjoy, but my favorite is the Pan Asian Grilled Salmon. I love salmon in general, but this dish is phenomenal. The combination of veggies, salmon, and sauce pairs pefectly. I really enjoy their sushi as well. The eraser roll is my favorite of...
Read moreFirst of all, the ambiance was very relaxing with nice jazz music playing and very nice decor. The waitress was very friendly.
RESTAURANT ENVIRONMENT - 5 STARS comfortable temperature, nice decor, relaxing music
HOSPITALITY - 5 STARS seated rapidly, smiling waitress, received food in a timely manner
VARIETY ON MENU - 5 STARS good variety of sushi rolls; I chose: Spicy Girl (raw) - it was just okay Lunch special: 2 rolls $9 and with either soup or salad Soup: very good Alaskan - average Shrimp tempura - good
PRESENTATION OF THE FOOD: 4 STARS; soup bowl was beautiful; sushi plates and presentation was average;
MY OPINION OVERALL - 3 STARS
PROS, CONS, VALUE, RETURN
PROS: environment in the restaurant was very relaxing and classy
CONS: nothing really special about the rolls I chose.
VALUE: good price for lunch special - $9 for 2 rolls and soup or salad.
WILL I BE BACK: probably not; I will return to my favorite, Sushi Samurai (9326 Union Centre Blvd, West Chester...
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