Round Table Pizza — Restaurant in Tacoma

This place is .6 miles away from my house. I order from this place at least once or twice a week. My experience is usually topnotch and customer service is outstanding with the exception of 2 times. I didn't write a bad review the last time because my kids and i love this place. I am today! because i was disrespected and laughed at by the rude guy rekief or whatever his name is, he is the manager on today. He really needs to stay in the kitchen and away from answering the phone or taking orders. I called in an order today for a small pan supreme with No Bacon, ( because some places put bacon on supreme pizza and i always say no bacon regardless if it comes with it or not) I had no idea it didn't come with bacon or that the name was king arthur, either way thats irrelevant, point is i didn't want bacon on the pizza. He actually read my order back, said something about a king arthur and no bacon, 6 peice spicy traditional wing, gave me my total said be ready in 15 to 20 min as usual. I get there and my order is wrong, this unprofessional idiot rolls his eyes, laughs and proceeds to tell me i added bacon and argued with me. Maybe it was a mistake and maybe he heard add bacon instead of what i clearly said but you don't act so unprofessional. This facility is beautiful and i will be back one day but i refuse to have this fool assist me ever again. the nice Guy at the bar should be the manager, he is excellent with taking orders correctly and he has superb with...

Warm, vibrant, welcoming environment. A place to have a good time. Order at the counter and grab a seat in one of the several distinct and separated seating areas. Even though the place was full of kids having a blast with the games, my DH and i were able to find a quiet spot to sit, eat, and have a conversation. The pizza is on the pricier side, but it's so worth it, mainly because they offer a salad bar so I can get my DH to eat some veg. The kitchen messed up our order by putting more toppings on it than we paid for, but they caught the 'mistake' and already started remaking our order before our server came to apologize for the delay. They offered us the 'mistake' pizza, and shortly after, our original order arrived as well. Now that is excellent service! We would have been fine with just the 'mistake' pizza, but they didn't even consider making us 'settle' for something we didn't order and now we had food to take home for the kiddos. No...

I use to love this place. The last few times have been terrible from not getting my order right to cleanliness. But my most recent experience is an employee was unfortunately kicked in the privates by a child. The mother sadly obviously did the best she could. As a 10 yr educator in special needs I understand more than most. But the fact the employee announced it to everyone in the facility was uncalled for. It became a very hot topic and everyone who came through the door knew about it. She didn't take into consideration you don't know what people are going through and tho I admit most people react but this was uncalled for. How does she know a parent picking up their food is going through the same thing and that's why they order to go. It's empathy and compassion that make these parents feel supported and not so embarrassed they sometimes can't control their kids. Please consider this next time an incident like...