Subway — Restaurant in Tallahassee

I normally do not waste my time to review a restaurant, but feel that in respect to the owner, I need to post this hoping he will read before his business is destroyed by one of his employees that obviously hates her job. Went thru the drive thru today and do not think I have ever in my life time received such hateful customer service such as this. Obviously, she was having a horrible day. I asked to speak to the manager and she claimed to be the manager. I then told her that I would try and locate the owner and she then claimed she was the owner...Her appearance and attitude definitely did not fit that role. I want to make it clear that there was another lady there who made and gave me my sandwiches whom seem to be very nice and possibly embarrassed by the cashiers actions. Prior to my receiving her ugliness, I did nothing to provoke her nasty behavior. I am hearing that one of the Patels may possibly own this establishment and believe that my deceased husband may have had a business relationship with him and if so, in respect for him I hope he will further investigate so his business will not be damaged by an employee who could care less about it. By the way, if she really is the owner, I do not expect it to be open much longer. One other thing, I was in there right after the hurricane and a couple of gentlemen dressed in suits came out of the back room who I believe to be owner or owner and this particular woman was acting and talking to the other girl as if she had some problem with the men after they left which then I thought was very unprofessional...other girl was...

I had an incredibly disappointing and frustrating experience at Subway Store #2118 (2540 North Monroe St., Tallahassee, FL) tonight. I placed an online order around 7:20 PM and arrived at 7:45 PM to pick it up, only to find the store completely closed. There was no sign on the door, no staff visible, and no communication as to why the store wasn’t open during its operating hours.

I waited in my car, parked directly in front of the door, until about 8:10 PM when an employee finally came outside. However, instead of addressing me or acknowledging the situation, they appeared to be struggling with their key to lock the door. They went back and forth for about five minutes, still saying nothing, before getting into their car.

I waited another five minutes to see if they would go back inside, but as I was pulling out at 8:17 PM, I saw the employee leaving the premises. From arriving at 7:45 PM to leaving at 8:17 PM, I wasted over 30 minutes of my evening waiting for food I couldn’t even get.

This kind of customer service is unacceptable. I expect not only a refund for my order but also additional compensation for the time and frustration this caused me. A refund alone doesn’t address the inconvenience, and I hope management or ownership will contact me immediately to resolve this issue appropriately.

Store Information: • Store #: 2118 • Address: 2540 North Monroe St., Tallahassee, FL • Order time: 7:20 PM • Pickup...

Walked into Subway, no one was at the counter. We waited for 15 minutes before she came out to meet us on this Wednesday, 04-17-2024, around 3:17 p.m. estimate time. I gave my order, and my sister asked her: "what time was the bread made today?" The young lady made a face like someone had cussed her out. My sister began to explain to her very calmly the reason she asked was because she likes her bread soft, and did she ask her something inappropriately. She expressed to her that it wasn't. She started to make my sandwich after putting gloves on, and her phone began to ring for a FaceTime call. She chose to take one glove off, and answer that call, and proceeded to talk for a while to the person that was on the FaceTime with her as if it was more important then making our food or giving good service. We just walked out of the store because you are not going to put that glove and start back making my food. Wasn't even taking that chance to receive food poisoning. The correct thing to do would have been to continue taking care of your customers and make that call afterward. It wasn't an emergency. Yes, you were there by yourself, you expressed to your caller, and then continued talking. So it wasn't a business call from a manager. It was personal. Anybody that cares for you respects that you are working, and would have said: "I'll call you back later or call me when you're done. Truly poor service, and poor...