Domino's Pizza — Restaurant in Tallmadge

Most fast food places have a system of buttons throughout the kitchen they can press as they progress through in order to track their times and show their efficiency. Works great if used properly. However, if used improperly, it reflects false positive results to their higher ups.

They click through their progress buttons to keep their times down in the system, so in the app, it reflects as your order is getting done quickly. I pulled up 2 minutes after it said it was ready and he said, "they are pulling it out of the oven now" 10 minutes later the manager asked if I had been helped, I told him my name and he said there was a "miscommunication and they had to remake it so it would be 7 minutes"

10 minutes later, still no order..

Maybe if your people did their jobs correctly and didn't press through the menu buttons, everyone would be on the same page with the order progress.

I will say, it looked very busy at the time I arrived. That is why it is crucial to use the tools provided properly as tedious as it may seem.

The only redeeming quality is that the woman in the grey shirt was very kind. However, this does not make up for the overall experience.

From the time I placed the order to when it was in my hand, I waited a total of 42 minutes. I didn't get home for another 15 minutes to actually eat with my family. Approximately 32 minutes after it said it was "ready" to...

Update:: Since posting my 1-star review several months ago, things have significantly improved. Again, the initial review wasn't so much this particular store, but some bad decisions made at the corporate level. Pizza points are back (yaaaaay!!) and we're back to getting our pizza from our local Domino's. Service is great, everyone is friendly when we pick up or when the delivery drivers arrive. Food quality is most often great. You've won back a customer!! Well done, Domino's👍👍👍

Initi Gotta say, I'm doing a 1 but it isn't so much this store. I've been getting pizza here since they opened. Likewise, I've earned pizza points and have redeemed them without any problem on several occasions. However, when I tried today, I was told that this store no longer participates in "Piece of the Pie". Really? When we're you going to tell people this? I was told that this "has nothing to do with us, it's a corporate decision." Understood. Now understand this...in today's market, I can get decent pizza anywhere. This was a cool thing that made dominos different. However, kinda feeling jerked around here. Made my last trip to this store. Gotta run, I'm off to Pizza Hut in...

As a customer and fellow business owner in the local community, I completely understand how hard a business works to attain it’s reputation however after sending my employees here as well as going to pick up orders, myself, I would say that the nice façade of the building does not match the service that you will receive upon entering. Rarely will you actually receive your orders on time nor when the Domino’s app tracker shows that your order is ready. Whether you are a business, family, or individual, we expect our orders to be ready when the business says they are ready. This is simple customer service, and the fact that your employees cavalierly brush it off and continue about their day is ridiculous. Not to mention, the food often burned when inspecting the pizza in the box. I’m often told by different employees that “it’s our oven.“ As a franchise, the expectation is not to come up with excuses, but rather to improve the quality of your business so that we as a community can support you however, if you don’t care, the community support can and will go elsewhere as we have seen within our area. This is just food for thought, but take it...