Chiles Mexican Restaurant — Restaurant in Tampa

AWFUL SERVICE! My fiancé and I order food from here all the time. Not going anymore! This was the first time I personally go in to pick up an order and it was awful.

I went to pick up a to go order of 4 tacos yesterday on a Sunday around 4:45pm. When I arrived I said hi to the person behind the bar, a Spanish speaking woman who asked me for the name, I told her my name for the order and that it was four tacos. She went to the back and while I was standing at the bar there were a few men drinking beer and one of them said hi to me and tried to give me a fist bump, so I just ignored him and felt super uncomfortable. I was also in a hurry because my newborn was in the car with my mom and I didn’t want her to get fussy.

So while I waited I asked the same server if it was going to take long because I had called about 15 minutes earlier to place the order and they stated it would be ready in 10. She checked and said it will be right out, so I asked if I can go ahead and pay. She took my card and went to the back with it and then came back out and started doing stuff behind the bar without addressing me. All the while I’m standing there next to the drunk man feeling very uncomfortable.

I asked her if she had my card since I also didn’t like that she just went to the back with it, and she very rudely told me she is not my server and that my server will be out with it soon. I was so confused and told her I didn’t have a server, this was a to go order.. and that she was being very rude. This whole interaction with her was in Spanish by the way.

She argued with me saying she’s not being rude she’s just telling me that my server was in the back, which made no sense because she is the only person working there who I had interacted with since I walked in.

She walked away and shortly after another older woman came out with the food and my card and looked at me apologetically as I lodged my complaint with her about the other employees behavior.

She asked me what happened in English and I told her in Spanish that the other lady was being rude to me and said she wasn’t my server. She just seemed apologetic but didn’t say much.

I am so upset at this situation because we used to enjoy eating here. I would have asked for a manager but again, I had my mom and newborn in the car and it had already taken long enough.

Later my fiancé mentioned that the tacos weren’t that good, specifically the pork one was bad. Very disappointed I had to experience an employee being so rude for no reason. She did not have a name tag but I’m hoping the description and time she was working will let management know...

I’m going to give you the rundown we went to the restaurant for adults and one child a bucket of 5 beer cost $21 for five beers one Michelada beer was 7 dollars we each ordered a plate which the food wasn’t really Mexican. It was more like Cuban the flavors just wasn’t there. Coming back from Mexico you would know the difference. also, with this review that they have, why would that place be empty over priced? and at the end of the meal they tip themselves whatever they want. Four people one child $166.66. I’ve been to high end restaurants and never been charged this amount. I don’t recommend this place at all not because of the prices because of the food. You don’t say you’re a Mexican restaurant when you know you’re not .chicken salsa Verde was horrible so if you have a big family do not come to this place. usually, I love to give good reviews when the food is amazing but I can’t even say that the food was amazing so don’t bother looking at the reviews because it doesn’t work not for this place. Either of the people that have been there have eight very bad food and consider this good food. I am a traveler, and I love Great food, and this one did not cut it. when my daughter told me, she wanted to try this place because they had good reviews. When I looked it up, they only had three reviews. I knew this was not going to be a good experience for some reason. I will never go back to his place food for thought. If you see a restaurant this empty only 2 to 3 tables run. Also, when you own a restaurant and you’re cooking your food in the back, you could smell the rumors there was no aroma coming out of the kitchen. does that make sense? Actually, I woke up with nausea today. That’s not a good sign. PS Michelada beer comes with special prepare honey to put on the edge of the glass. Not...

IF YOU HAVE ALLERGIES DON'T COME TO THIS PLACE, the cooks don't care. I ordered some flautas and I am SEVERELY ALLERGIC to tomatoes, the waitress who answered the phone never asked me if I wanted all the vegetables that they put on the food, she never asked so I assumed they weren’t going to put anything on it. The waitresses are always good people, but there's one that doesn't even ask you or tells you what they're going to put on the food, and the orders are almost always wrong, and the cooks didn't want to make the flautas without the tomatoes because they said it wasn’t their problem. They should be held even more accountable they simply didn’t care. I had to pay for a NEW order, and even the nice waitress who always serves us- told her that she has to ask on the phone. It’s not that i didn’t want to pay for other tacos, it is simply the honesty, responsibility, and morality of saying and accepting that she was wrong; a simple "yes, I messed up" would have been enough for me and pay for a new order, and the discussion could’ve been avoided, but she kept blaming me for not looking at their online menu, which NEVER WORKS. As a person who has worked in food I would not do what they did it’s a HEALTH HAZARD. Thank you to the kind waitress who told her what...