Dunkin' — Restaurant in Taunton

This is location employs the rudest group of people. I’ve been there many times and 9/10 leave feeling like I’ve inconvenienced the workers just by ordering tea. Yesterday I placed a mobile order then sat at the speaker for about 5 minutes with no acknowledgement. I went inside and one person was sweeping the other was counting money in the drawer. Not a single customer in the store and they both ignored me for a good 2 minutes. Then the girl who was sweeping threw her broom to the floor, groaned and stomped behind the counter. Asked if she could “help me” then handed my drinks over. The other girl who was counting money 2 feet away from me, at the register glared at me and went back to counting. I don’t expect friendliness, I know service people are under paid, and normally I tip, but being ignored when you’re the only customer then being treated as a huge inconvenience is super...

I came here Saturday 9/13 and when I got to the window the girl handed us all of our stuff literally without looking at us or saying a word. We started driving home and realized they forgot an entire sandwich. We turned around and went back and I attempted to explain at the speaker they had forgot some of our order, and the same girl cut me off mid sentence and said just pull up. I then get to her window and she’s like what order are you? And I said I don’t have a new order, I was trying to explain you forgot my sandwich. She then made the sandwich and literally flung it at me. This was a darker skinned female with red and black braids. Literally so rude. Check the cameras. This chick is literally borderline throwing food at people. And then not even looking at customers or saying one word to them...

The manager Kylie refused to remake my latte and had my staff tell me “because I’m a regular and always have them remake my drink she is not going to remake it.” I come to this Dunkin maybe once every other week and consistently they make the drink incorrectly, however, when asked to remake it, it’s made correctly. However, this happens to be the closest Dunkin to where I’m going on my route. They constantly rush the orders. She did not offer a refund, I had to ask. Then refused to want to take the drink back. They don’t have to worry about seeing my business again and I went ahead and...