Whataburger — Restaurant in Taylor

This is consistently, without a doubt, the WORST Whataburger I have even been to. Taylor isn't that big, and not much is open late, so this place kind of owns the market and they know that. As such, the service here, especially after 8 PM in the evening, it atrocious. Long waits, cold food, incorrect or incomplete orders - you name it!

My last visit in particular stands out (and there have been many visits to this location, none of which have been good, but most haven't been this bad) because it took over 20 minutes to move from the ordering board to the pickup window (plus 20 minutes in-line to get to the board). Presumably this was due to the one person in front of me who had trouble with their order, but who the staff felt didn't need to (or couldn't) move ahead to one of the three pickup spots which were open? Regardless, by the time we hit the window, our food was cold. Not not hot, not not warm, not cool, cold. It was the worst tasting Whataburger food I've ever had because of this, and after a long hard day of working, it was that much worse.

When I mentioned the cold food at the window, I was told that a remake would take an additional 6 minutes. By then, I was done and just took the cold food... With proper management and leadership, there would have been no wait required.

This place is so poorly managed & operated, and it shows in every facet of the facility. Cleanliness, staff attitudes and attentiveness, you name it...

Whataburger should be ashamed... This may be the WORST Whataburger in...

I placed a late night online order and when I got there they were SLAMMED. Like, the line literally started at 95. I circled around to even be able to get in line. It’s not altogether unusual for them to be busy, but this was more than usual. Like many other businesses they’re short staffed. The wait is annoying but not something that can be helped, at least not at that exact moment, and it’s likely not anyone’s choice anyway.

I pull around to Lane B when I get the chance and the nicest employee, Reggie, brings out my order. He notices a drink is missing before I do and he asks what it is then immediately goes and gets it. When he came back I’d checked my order and there was one other small thing missing. Again he goes right back inside and gets it.This man made 3 trips, and each time he was so nice and not once did he make me feel rushed, or like I was an inconvenience.

Even though it had been nearly an hour after I placed my mobile order, my food was fresh and made correctly. I had even had hot, fresh fries.

Please be courteous to the employees. The long waits aren’t their fault and they’re doing the best they can. And thank you, Reggie, for making my visit. I was a bit annoyed at the long wait, but your attitude truly made me forget mine. A friendly word can...

My family generally likes whataburger they are a good company and offer good food. I gave food 1 stars because they got every one of the orders wrong. Service got one star because there was no 0 option. The woman who took our order was so slow it took about 30 minutes to get up to the register, and everybody that was getting their order ahead of us was going backup to return their orders because they were wrong. We had a very simple order and we're in a hurry we got our order to go and when we got a few miles down the road It was evident that she was unable to understand anything anybody said because our order was also wrong. Because we were in a hurry this means that I had to go without lunch and throw the food away that I had paid for because we had no time to turn back and everybody else needed their food. The atmosphere also got one star because the bathroom was gross and everybody that was there was disgruntled . I will never ever ever return to the whatabrger in Taylor Texas. I would advise anybody going through this town go anywhere else to eat, probably even a gas station would give you better food...