Del Taco — Restaurant in Taylorsville

Went there very early this morning to get my husband and one of his employees something to eat.

The restaurant wasn't busy at all and I placed a very simple order (cheeseburger combo and a spicy chicken burrito combo) so one would think they would get it right. I also purchased a $50.00 gift card for my MIL since she doesn't really cook anymore.

I found out this morning they messed up my husband's food when he told me, "Thanks, but it's not something I normally would have ordered." Instead of a spicy chicken burrito, they gave me a bean burrito in error.

I called to speak with the manager and there wasn't one. Twice someone picked up the phone and immediately hung it up. When someone finally did answer, instead of offering to correct the issue, the woman asked if I had my receipt. I told her I didn't, but that I have the credit card I purchased it with. She told me no receipt, nothing she can do.

I spent almost $79.00 at that hell hole and they can't even offer to give me one spicy chicken burrito which is what I paid for.

I told the employee I spoke with that I have the $50 gift card and the receipt for that as they made me pay separately. I could show her that receipt in good faith. Still nope!

I'm not happy...I'm thinking I should return their gift card, get my money back, and buy my MIL a gift card to some other restaurant.

The level of incompetence and lack of customer service these days is stifling. I didn't ask for a whole meal...just the food item I paid for that I was shorted.

Up yours, Del Taco! You just lost a...

Beatris, Or Kira (one of the two but I am just going to mention the one that says HOST on the Receipt), who expedited our order, was short with my husband when he asked for our extra drink that we ordered. We clarified with the person who took our order, who missed it the first time we were making the order and he repeated it back to us, that we needed this extra drink, 6 drinks in total. When we pull up to the window, we get 5 drinks. We ask for the six drink, and Beatris says "Extra sprite? I'm pretty sure I gave it to you." My husband "We ordered 2 sprites" Beatris "No you didn't, you ordered -order-" Husband " Yes but we clarified with the person who made the order 6 drinks" It was like she put up a fight about a drink. We said "we will pay for it we just want the drink" Then as we get the drink, she doesn't charge us. We wait for our order, and are waved off as to say we were all set. We get home and we were missing a whole meal. I know you guys get busy, but do not take it out on your paying customers, especially when you can't get an order right, or expedite it. Check your attitude Beatris. You work in fast food, you need to maintain your cool when you work in a high stress environment. We were happy to wait as long as we did in the line on Taco Tuesday, as long as our...

Soooo I'm just newly a vegan and every now and then it just really hard to not have normal food. I had forgotten to bring food with me and had been at a meeting and was on my way to my son's baseball game. I thought I'd go drive-thru at del taco and see if I can find something without meat.

Lo and behold there using beyond meat to make a vegan taco!!! I ordered two of the avocado beyond SOFT tacos and they were fantastic, I really felt like I was eating real food! It was incredibly satisfying, and very tasty. I also had some of the lime cilantro rice it was very nice consistency a wonderful mild flavor and complimented my vegan soft tacos very well! If you want these to be good vegan and plant-based don't get the cheese! I can't wait till I give myself a treat like that again! I wish I'd taken a picture but the picture I posted is identical to what mine look like but this was a picture I got off the...