KFC — Restaurant in Taylorsville

I had to wait for my food for an hour and a half when I got home I ordered a 16-piece bucket there was only 14 pieces of chicken in the bucket I ordered half and half meaning original and crispy the original chicken was old greasy and burnt most of it was wings and the legs they put in there hardly had meat on them I don't know what was wrong with the mashed potatoes one looked Gray and the other was a yellowish runny color the gravy was lumpy and tasted very weird. The coleslaw was supposed to be cold if I'm not mistaken but it was warm and very runny. I also ordered one macaroni and cheese it's usually an orangish color this one was not it was almost a whitish color and did not taste like cheese I really can't even describe what it tasted like??? I ordered 3 small chicken sandwiches for My dogs I asked them just to leave the pickles and lettuce off them when I got home they had put a small strip of chicken on there, their meaning just a bun with nothing else no dressings no cheese no nothing and the meat was so hard you could not even chew it... I felt sorry for the manager she had three young kids working with her and an older gentleman and she was running her butt off the young girl was just standing there twirling her hair and the two young boys one just wanted to work the cash register and let the tickets Stack Up the other young boy just wanted to watch the young girl and the older gentleman just kept frying chicken burning it under cooking it he just had to keep redoing it and no matter what the kid just kept using it. One lady that came in next to me just ordered coleslaw and she was in there for 15-20 minutes waiting for her coleslaw until I went up and started getting rude with them and she followed then he just handed her her coleslaw no bag nothing. Talk about Bad Business the gentleman just before me ordered four pieces of dark meat chicken and he was there longer than me so he was there almost 2 hours waiting on four pieces of chicken. When the manager got involved it took 5 minutes and a free cake for him to get his four pieces of chicken. So needless to say I paid 52 almost $54 for a meal that you could not eat. The kid told me after the second time I asked if you would just step aside man I'll call you when your food is up I said how are you going to call me when you don't even know who I am and he just looked at me and said I don't know I said would you like to have my name cuz I sure would like to have yours LOL so I gave him my name he pushed my ticket aside and my name never got called. So I'm going to call them this morning and tell them I want my money back and we'll see how that goes??? This is the Kentucky Fried Chicken on 4700 South and 18 something West Redwood Road they never used to be this bad a business I've eaten here for years I have no idea what happened? But I would not recommend them now...

When Life Gives You Missing Waffles… KFC Gives You Cake... So I learned something about this KFC tonight. Apparently, if you order something from the app that they don’t actually sell anymore, that’s your fault for believing the menu. We ordered waffles — because, you know, they’re on the menu. But when my daughter-in-law picked up the order, no waffles. Not a crumb. Not even a syrup packet for moral support. When we called, they cheerfully informed us that they don’t have waffles, can’t issue a refund, and won’t offer an actual food replacement — but they can give us a chocolate or lemon bundt cake. Because nothing says “combo meal” like a Bundt cake. When we asked for the manager’s name or the corporate number, things got interesting. My daughter-in-law was told they couldn’t share names. (I guess they’ve joined witness protection.) I even helpfully suggested the young man just look down at his name tag — surely his identity was printed right there on his chest — but alas, still “unable.” What should have been a 2-minute fix turned into a philosophical experience about accountability, customer service, and cake. So if you’re craving waffles from this location, maybe bring your own. Because all they’re serving is mystery, confusion, and bundt...

This particular KFC has some okay qualities. The staff tries to help when they can, but they run out of stuff often. The crispy chicken usually goes quick. Still, my wife and I love KFC. Our first date was actually at a KFC in Hong Kong. If you want some real class and history with your meal, I would venture over to The World's First KFC located on north State Street in Murray. I know, hard to believe that the first KENTUCKY Fried Chicken restaurant was actually in Utah. My wife and I really loved that place.

I'm editing this review to increase the star power, and here's why. My wife and I ordered a special that included a lemon cake, which was accidentally forgotten. When we got home and realized our cake was missing, we called the restaurant to explain our situation. I wasn't sure if they would even trust us when I told them our cake was missing because a bunch of people try to rip these places off for free stuff all the time. Still, the manager was very courteous and professional. They not only provided us with the cake missing from our order, but they compensated us with an extra frozen lemon cake to freeze and have for later. Wasn't expecting that. I really appreciate the customer...