The Honey Baked Ham Company — Restaurant in Taylorsville

I called ahead to ask if it would be alright to send my mother a picture of my ham gift certificate via text because I have a very very sick child at home. I couldn’t leave to pick up the ham which was 45 min away and wait in line for another 45 minutes then drive home. When the associate answered and said that shouldn’t be a problem, my mother went and stood in line for 45 mins outside while it was snowing. When my mother got to the front of the line they would not accommodate the previously approved plan and when she requested the manager, the manager came out and rudely told my mother she couldn’t accept a digital copy of the gift certificate and told her to look around at all these people, we can’t help you. Then said she’d either better get to the back of the line and buy a ham (which would’ve been another 45 mins) or leave. I don’t know if we’ve ever been met more animosity and hostility during the holidays and I will be working with my company to cancel their business with Honey Baked Ham Company. They weren’t even slightly willing to work with us even under the circumstances. I will never come here again. Rude and insensitive. We already can’t spend the holidays with family because of our sick baby. Now we can’t have our Christmas Ham. And to top it off, my mother left this store crying from the hurt that the...

What in the bullshittery kind of business model is this? I prepaid for Thanksgiving dinner and went to pick it up yesterday. I paid for the $54 3lb ham. Upon arriving was told, unfortunately we don't have the size you ordered so here is a 4lb ham for $70 instead and we'll just charge your card that they apparently keep on file. I said, sorry, what? Why am I paying for your error? The employee restated that they didn't have the size I paid for. Me, I understand that but I shouldn't have to pay the difference for the company's error. She then started raising her to voice at me saying corporate does this to them every year etc. I wasn't about to stand there getting yelled at while also apparently paying extra for the privilege so I gathered my bags and left. Sure enough, they kept my card info on file and charged me the difference. If you understand customer service at ALL, you screw up, you make it right, you apologize. YOU DON'T CHARGE THE CUSTOMER FOR YOUR MISTAKE. Worst part is, this was for the family members who don't like turkey. I don't...

we went in today and we where told an absolute completely lied , we walked in and ask for boneless ham and they told us that we had to make a reservation we replied there’s no indication on the door or anywhere that states that we need to make a reservation for a boneless ham the truth of the matter was they were out of boneless ham and they were tricking people and buying bone in ham because when we purchased and walked out and asked everyone in the line if they knew that they had to make a reservation for a boneless ham they all said no I’d even attempted to get on my phone to make a reservation and the lady said I couldn’t do that so they were caught in a complete lie.. we’ve been going there for years and we usually purchase about 20 hams a year from the store all boneless they’ve lost our business for good I’ll make the effort to go to Orem or somewhere else other than the store from now on and recommend you do the same your business is not important when the store has to lie to you or tricked you or deceive you to sell...