Taco Bell — Restaurant in Terrell

This is not the first time i have had something like this happen. The last 10 times i have went my order has been incorrect in some sort of way. Tonight i ordered through door dash and got a chicken bowl with no guacamole , no avocado ranch, add beans, add three cheese blend, add ground beef, and extra sour cream. When i went to pick it up i checked before we even left the store given my past experience. It was wrong. It had the original amount of sour cream not even a quarter size worth of the beef and about the same of beans and no 3 cheese bleend. Literally the only thing they did was take off the things i asked not to be on it and added a spoonful worth of the things not originally in the bowl. Now we wouldnt have had a problem but they gave my partner who was dealing with the transaction EXTREME amounts of attitude. When she said it wasnt right. They said everything thats supposed to be in it is in it. After they finally remade the food it was the worst looking food i had ever seen served from them. All the ingredients were just thrown into the bowl, And i mean thrown. And that would have been the end but because they just threw it into the bowl i couldnt see the chicken. He then proceeded to take a pre gloved hand and dig into my food till he found it. I have no idea what he was doing before he dug into my food with that glove. This store has went way downhill since i first started eating here 2 years ago. It is now no longer about them just not knowing how to do the job they were hired for it is now to the point they are disrespectful and unsafe...

Omg 😲 when I pulled up to the drive thru I heard this voice with politeness and professional customer service personality ready to serve me. Alot of times we don't always get that so when I heard it I immediately wanted to know who she was because I wanted her to know how much I appreciated her showing up at her job with a beautiful smile and a great demeanor!! She was dress very professional her uniform was neat that's very important when you are serving food to others!!!! Thank you to the managers who sought fit to hire a young lady name Shawnessy to be the face for your product. I was so happy to have such a great visit I wanted to take a pic of my food but most of it was already eaten. I asked her to take a pic of her so people can see what good service looks like. She also ask me would i like to give to an organization that Taco Bell was sponoring and I glad she did and of course i said yes!!!! Very satisfied...

Rude young women told us she wouldn’t take our order and we “HAD TO” use the kiosk tablets to order. What nonsense. Another customer trying to order was told the same thing and when he asked for the store number it was escalated and the manager came up and had a whole different attitude indicating she wouldn’t help place the order at the kiosk tablet. Such nonsense. Just take the order at the ordering counter like normal fast food restaurants. We told the manager about the rudeness and misinformation of the other female and she completely denied it and said we should have asked her for help to place the order. Total nonsense. Plus the burrito supreme was half filled. What a rip off. So he went back in to get his order remade. We are also not from this area but the Taco Bell’s in DFW do not mistreat...