Café Lucille — Restaurant in Texarkana

If I could leave negative stars for Café Lucille, I would. This place ruined what should have been a joyful occasion. My fiancé’s and my family drove between 4 to 9 hours to Texarkana for my bridal shower. We decided to have brunch here — a decision I deeply regret. My aunt and I each made separate reservations that morning, using different phones with different area codes under different names for 7 people each. When we arrived, we were told one of the reservations was canceled because it was allegedly from the “same number and name.” A complete lie — and a pathetic excuse for their disorganization. While we waited for them to scramble tables together, the owner himself rudely ordered my friends to move out of the way, like we were an inconvenience for simply showing up. No "excuse me," no courtesy — just pure hostility. Once seated, my aunt’s order was completely skipped, and the entire time we were there, the owner stood across the restaurant glaring at our table with open disdain. It gets worse: my aunt ordered a mimosa bucket to share, and they brought it out with just one dirty glass. Meanwhile, the group seated behind us — who was not Black — received two or three clean glasses with their mimosa bucket without even having to ask. The double standard was blatant. We are a group of calm, respectful women — many from military and law enforcement backgrounds —raised to be respectful of others. I hate to say it, but it was clear we were being treated differently because we are Black women (plus a few friends). It was shameful to witness and even worse to experience. To add insult to injury, I watched the owner hold the door open with a big smile for several guests as they left — but not once for anyone in our group. It’s not hard to read between the lines. And despite their rude, subpar service, they had the audacity to automatically add a 20% gratuity to each of our checks, as if they deserved it. They didn’t. We are all women with well paying jobs who would have tipped generously had we been treated with basic respect. Café Lucille made it loud and clear that they didn’t want us there. Save yourself the anger and heartbreak — spend your money where people actually appreciate and respect you. Absolutely disgraceful establishment. This was mainly regarding the owner, as for our waitress there were a few mistakes but she was very kind. She may have just been disoriented from serving 14 people and they were busy. I had the pineapple upside down French Toast with a side of sausage and it was good. My sister didn't care too much for her food though, she had some kind of scramble bowl with eggs.

*EDIT: Allegations?? All of this definitely happened. If you have cameras kindly go review them. Spoke to everyone there and my sister said she saw you one time and it was when the wrong food was brought. My other aunt said you kept trying to get her daughter to try the French toast sticks after she said she didn't want them multiple times and she got a cinnamon roll on a paper plate in the end. I had to call the waitress over a few times because we all didn't have silverware as well. In regards to a group of 8 or more having an automatic 20% gratuity, that is understandable we didn't know about that but we also had 2 separate reservations for a group of 7, which one was canceled so what about that? Just own your mistakes. You still haven't addressed the way in which the supposed owner talked down to my friends and hit my aunt's foot with a chair without apologizing. I also emailed that email you posted with no response so you were most likely not serious about me...

We were having a Bachelorette brunch and made two reservations. We arrive and was advised they canceled one of them. So as we are waiting to get more tables put together one of the males said " if yall will just move out the way to us in a very rude way". We were already standing to the side so we actually wasn't in his way. Then as he is grabbing chairs he slings one around and hit my foot and didn't say excuse me or anything. So now I'm irritated and decide to walk away before I go off. So I come back to the table and sit down at the end and the waitress takes everyone drink order but mine. So I asked everyone around me if they ordered for me because she stood right beside me and never asked. One of the other ladies called her back and she then took my drink order. I am making this review as I sit here and will update as we go. But I already know I will never be back along with the 13 other...

I should have took a picture of my food..I was so hungry and disappointed at the time it came out I didn't think too. We ordered the croque monsieur, Monte Cristo, and big poppa sandwich. The big poppa was good & came with a side..we figured the other two would be bigger & better quality for having no side and being expensive. The croque monsieur tasted like a microwave chipped beef sandwich..it was just plain grocery store white bread with some lunch meat and gravy on top. The Monte Cristo tasted better but was very small & shouldn't be called a Monte Cristo since it was basically a panini.

This made us sad since we love Benchmark & we're excited to try their...