bellagreen — Restaurant in Texas

(Edit: they only respond for appearances, they have no interest in actually rectifying the situation. i have not actually received a reply to the email sent on july 17th. It is now August 2nd.) My friend came down to houston from out of state, and is vegan, so, in search for vegan options, we came across Bellagreen. The reviews are good, the menu sounded good, my wife has been in a different location before, and it seemed like a good option for the three of us. Walking in, the manager, whos name i didnt catch, was honestly nice. As a queer person, it was nice to see a fellow queer person in a position of management. I say that to explain that because of this, I was saddened and hesitant to leave this review.. at least at first. Firstly, there werent many drink options, and the tea was awful. (At first we thought it was a recipe issue, but what happened later now makes me believe the tea mightve been spoiled.) It couldve been the hunger, but the cauliflower wings were simply delicious. Despite the drink issues, the cauliflower gave us hope for the rest of the meal. The pizzas arrived well after we finished the wings and it was raw. You could see it was raw by looking at it, but we thought, hey, maybe it just looks light. We eat it and its raw, the toppings wouldnt even stay on the dough. It was chewy, it was bland, it was horrible. I go and share this with the manager, he just offers a refund for the pizzas. I accept it. I go back and try my pineapple mango rice bowl and this was the final straw. The beans were spoiled and rotten. You could taste and smell that it was spoiled so i know for a fact they smelled how spoiled they were before even bringing it to me. Being in texas leads to a lot of discrimination, and this truly almost felt personal. Anyone who has ever accidentally lost some beans due to spoiling can tell you it stinks up the whole neighborhood, so its impossible to think that the smell of rotten beans wasnt present in the kitchen as it was served. I also dont believe the white woman who brought it to me couldnt smell it. I was highly upset. At this point I also notice there was dust all around us and the place was all around dirty. I speak to the manager in a calm tone, i even ask him to smell the beans so he can see im not being dramatic, and he just hands it off to someone and gives me a refund. There was no apology, there was no offer for a comp for the meal, no offer of a discount or gift card, no offer of giving the restaurant another opportunity to make up for this horrible first time visit, and no acknowledgedment of how disgusting and disrespectful it is to give someone raw pizza and then follow it up with spoiled rotted beans. I dont think they deserved a penny, but I accepted the very specific $66 refund i was given. As we were figuring out where to go eat, considering i just paid $81 and am still hungry, the manager mean mugs us while we're sitting at the table. It made my friend uncomfortable so, as we leave, the staff also mean mugs us. As if WE did something wrong. As if i didnt pay for what we did eat and we're some sort of scammers. As if i yelled or cussed at someone, when i, check the cameras even, truly didnt. I was going to let it go, but when they mean mugged us on our way out, i realized my kindness and patience was not at all appreciated. Im never coming back. In the photos you can see the white bottom on the pizza, indicating rawness regardless of lightly golden top, and some of the dusty surfaces all around us. I did not get a picture of the burnt pineapple mango bowl, however. Although Im sure you couldve probably smelled it from...

The manger was cool the problem stimed from when there was in issue with my veggie burger what happened was they put cheddar on my veggie burger for my wife instead of Swiss like I'd ask for in the order so I went back in and I last a nice little server lady hey can you guys do something about the cheddar on it and she said sure so she handed it back to the staff and the cook staff and when the cook staff took the burger he took his fingers and scraped off the cheddar off of the veggie burger and then proceeded to put a Swiss slice of cheese on to the veggie patty and then he took the Patty off of the bun and tried to place it into the oven I kid you not I said no no no no just like that what are you doing and then the the little lady went to tell the manager and the manager came back there and like said what are you doing in Spanish and then he's like what the hell like what are you doing you don't do that and so the guy in Spanish was like well the grill is down it's turned off we're about to close so we're I'm just going to heat up it's like what what are you doing and I was like look man like I'm not like I worked in the restaurant industry you don't just scrape off like it's a veggie burger if it had it been like a regular burger picking off the piece of cheese cool I could have like reheated I wouldn't have pretty much tripped on that or care but the simple fact that the matter was you took your fingers scraped off the cheddar cheese because it was melted on to the veggie it's a veggie burger and then you try to reheat a Swiss slice of cheese nah I had to get my money back so that's why the rating is so low and I like nothing against the manager but like yeah so like yeah man like the food wasn't and it's a little overpricey for the food so yeah now that's why the rain is so low so I probably won't be going back but yeah it...

Love the food! We usually order on the app to go, but this time invited some family to dine in and what a horrible experience. First the employee at the register could hardly muster up a smile to say hello, I ordered while I waited for family. The employee was not friendly at all when I ordered and when I asked if there was a place we could seat 7 people she pointed to an area and said we could move the tables ourselves. Needless to say I have 3 kids including a 1 year old in my arms. I knew I could move tables, but at least a “do you need help” would have been a nice gesture. Then when family arrived and I asked for menus the same employee gave me a look as if she was saying “are you kidding me?” And pointed to the menus. The family ordered we sat down, my kids food was already at the table and came out in perfect time. Then when it came to the rest of the orders they all came out to what we thought, until one of us realized we were missing one of our Cesar wraps. Needless to say this was at least 10 minutes into eating. Upon going up to ask, the same employee looked at us and said we are making it. No apology nothing at all. So as frustrating as this was, it doesn’t end there. When you looked around the floor was dirty, tables not cleaned properly, and no one came by ever to see how things were, even though employees were walking around the tables. I will never dine in here again to insure that I don’t have a bad experience because the food is delicious. That or I will make sure to go to the Woodlands location because they are superb...