Checkers — Restaurant in Texas

05/28/2025 In response to the Owner...

Thank you for reaching out so promptly. I feel my review said all that needed to be said concerning my visit. I think I have eaten at the Remimgton location about a total of 5 times, but this was the first time back in a few years. All the previous visits were about the same, that's why I stopped coming. I wrote this review while I was still at your location and of course I was pretty upset. When employees are rude they eventually cause business loss through the restaurant's inability to grow repeat customers. I see that you have a Google rating of 4.2 which is the 2nd highest of all Checkers for a 30 mile radius. So your employees should be both proud of that as well as protective of it. As Maya Angelou said..."People may not remember what you said, but they will remember how you made them feel." Checkers' app and marketing worked as far as getting me back to your location, but your employees fumbled the opportunity to capture any future business from me. This is a teachable moment for your staff. Patrons have too many dining options these days for employees to let poor service chase away business. Good luck...

05/27/2025 It's a shame that a place with good food and a great price/ value has such crappy employees and service. I live just a few miles up I-45 from this location and pass by it 2 or 3 times a day, 6 days a week. But today is the 1st time I have eaten here in several years. It wasn't long before the reason for my absence slapped me in the face. I had forgotten how bad the customer service was.

I placed an online order and the app said 5 minutes. Checkers sent me an email confirmation at 7:43pm. They charged my credit card at 7:44pm. I arrived at the restaurant at 7:53pm and went to the walk-up window. There was a guy waiting there. After 3 minutes they took his order. At 7:58 they acknowledged me. I told them I had a mobile order. He said my order just came on the screen. I guess my facial expression must have put him off, beacause I didn't say anything. He then blurted out that "we don't make mobile orders until the people get here." All I can say to that is what's the purpose of mobile ordering. At 8:05pm the guy that was in front of me got his order. Finally at 8:10pm I received mine. The food tasted good and was portioned okay, but the fries were limpy and barely luke warm. Plus they didn't put any ketchup in the bag so I had to go to the window to get some. When the guy opened the window he looked at me as if I had committed a crime by bothering him.

I originally was sitting in the parking lot of Whataburger which is about 1/2 a mile away. But I eat there so much I wanted something different. As a single guy who works alot I have 44 food apps on my phone with various offers and coupons to choose from. Checkers appealed to me because they have chilidogs and I hadn't had one in over a month. So I called them to confirm they had outdoor seating(because I don't eat in my car) and that they offered refills on their drinks. The lady was very nice and said yes to both.

When I was almost finished eating I ran out of soda and went for a refill. Once again grumpy guy came to the window in a huff. When I asked for a refill he very rudely told me "you only get one refill." If that's the restaurant policy then so be it, but after making me wait 27 minutes for my food I think he should be giving me all the refills I want.

There are more restaurants per square mile in Houston than any other large city in the United States. And with 44 apps on my phone I won't be coming back to this one. In the last 3 months Chicken Express, Taco Bueno and Chili's have all gone out of business in this general area. The one thing they all had in common was horrible service and...

If you love chicken tartar or enjoy your chicken still clucking while you eat it, Checkers is for you. I recently ordered food from the Checkers location at 125 Remington Valley Drive around midnight on 10/11/24 for myself and my pregnant wife. We chose this restaurant due to our past positive experiences, but unfortunately, this time was a disaster. When our order arrived, we were excited to dig in, only to discover that all of the chicken tenders were completely raw—not just undercooked, but truly raw. We didn’t realize they were raw until we bit into them. It was shocking and unacceptable, especially considering I was feeding my pregnant wife. We immediately discarded the food and spent the next hour feeling unwell. The chicken was so raw that it tried to cross the road while we were stuck vomiting. After reaching out to corporate, I spoke with the district manager, who was at the location where I received the raw chicken. He expressed disbelief that raw chicken left the kitchen, but it did. He mentioned that the fryers have timers for this reason, which raises questions about their reliability. The only solution offered was to remake the chicken strips that were originally given to us raw, which doesn’t rectify the situation at all. If you're the district manager ensuring food safety at a location and you let raw chicken tenders slip through the cracks and reach customers, you have failed—failed—failed in the absolute worst way possible. Please see the provided photos before you decide to feed yourself or your family Checkers, and ask yourself if this is what you want to risk. This experience will definitely have lasting effects, as I will be fearful the next time I order chicken from anywhere.

Needless to say I would give negative...

I visited Checkers drive-thru recently and ordered wings (all flats) and a chicken bites box. After placing my order, I was asked to pull to the front to wait for my food. When the food was brought out to me, I noticed that the wings were not “all flats” as requested—there were only two flats. This prompted me to check the rest of my order.

While checking, I accidentally dropped the chicken bites box on the floor of my car. The gentleman who had brought the order saw it happen. I asked if the chicken bites box could be remade, but to my surprise, he informed me that I would need to drive back through the drive-thru, reorder, and pay for the item again. He did agree to remake the wings since the initial order was incorrect.

I was shocked by the lack of compassion in this situation. There was no apology for the incorrect order or acknowledgment of the inconvenience caused. When I returned to the drive-thru to address the issue, the staff asked if the box was open when it fell. I confirmed that it was, and they told me to pull up and wait on my corrected order. At this point, I was still waiting for the wings to be remade.

This experience was extremely disappointing. Mistakes happen, but customer service should include basic compassion and accountability for errors. Unfortunately, that was not the case here. I won’t be returning to this location. The lack of empathy and the time wasted waiting on a simple correction have left me with a very negative impression of this...