Dairy Queen — Restaurant in Texas

They screwed up my order the employees are incompetent I ordered a burger chicken tenders that was supposed to come with a ice cream they did not provide that instead they got my burger wrong it had lettuce tomato and raw onion when I asked for it to be plain and dry I reported them to cooperate and the franchisee the burger tasted awful it had no flavor and was like eating carboard I then reported it to the Franchisee then I called them spoke to the shift manager Nathan they told me they could give me a refund in person so I went and they told me they could not provide me a refund without the food they did not tell me that over the phone so on top of wasting my time they also said they could remake the food so I gave a new order and then they told me they would have to charge me this place is an absolute circus I'm surprised this place is even still here I have not been to a Dairy Queen in 2 years and I remember why because Dairy Queen is just god awful the quality the taste the service all a dumpster fire and they should either step up their game or just...

I just had one of the worst experiences at this Dairy Queen location. As I pulled up to the order screen, the young man taking the order was very short and rude with me. For no reason. Almost as if he didn't want to take my order. I was inches from going off on him. That's how bad it was. However, I decided to bring it here to google instead. Jocelyn, who at the window took my payment, would not give me his name for some reason. Maybe bc she knows this is how whoever he was, treats customers rudely, and thinks it's okay. She would NOT give me a name, which is only helping keep the problem unchecked and continuous. I probably will never come back to this location and would admonish others not to either until they implement some professional coaching for their employees. Awwwweful experience. And Jocelyn, fyi... the managers and GMs will know who took my order regardless of whether you wanted to...

I had to repost this. One time does affect I haven’t gone here since that day!

I got here before closing time. I was in line onces I pulled up they said that they we're not accepting any more orders. I ask them why? If it was not even closing time yet. This place says 11:30 and it's not even 11:30 yet. The excuse was because there were only three people working. I was only going to order 1 banana split split. Did not even ask me anything else. I'm done writing all this and it's not 11:30 yet. Respect what the sign says............................... And you could look at all my reviews i really never leave bad...