Jack in the Box — Restaurant in Texas

I don't normally have problems when I go to Jack In The Box, but tonight I did.I went through the drive-thru and ordered two of the new cheddar bacon loaded double cheeseburgers, which I could have sworn I had seen they were advertising them for $5.99 for the combos but I guess I was mistaken because when I was reading the screen to verifyThat my order was correct they had rung up as $7.29 each for just the sandwich no combos. So since I only have $10 to spend I removed one of the double cheeseburgerAnd replaced it with a junior Jumbo Jack.When I got home My boyfriend who Has ordered the cheddar bacon loaded double cheeseburger before and knows that it comes on a bun that has cheddar cheese in it, hence the name cheddar loaded Double cheeseburger, (Also you can see on the picture on the menu the little spots of cheddar cheese all over the bun), noticed tonight that His double cheeseburger was not on the correct bun. being that i have worked in the food/service industry for 10 plus years, i expect every company, especially franchise or chain restaurants to prioritize the consistentcy of the quality of their products because that is how you have repeat customers. I am pretty disappointed with the lack of quality control tonight. i even tried to call up to the restaurant after i got home and realized the problem, but noone answered and it seemed like maybe it was a fax number. so hopefully the phone number on Google gets updated and hopefully in the future, they pay closer attention to the consistency of the quality of their products, or at the very least, inform their customers of the fact that they might be out of specific products or ingredients from time to time. communication is very important and most people will be very understanding but only if you communicate to them what's going on. when you leave your customers in the dark they tend to think that either the employees are lazy, or not trained very well or that they just don't care about their jobs at all. either way, keeping the customers happy should be the highest priority because without customers, and especially without repeat customers, your business will fail. your customers are the reason your business is still able...

By far the worst service I have EVER received. I was the only one in the drive thru, super simple order and it was repeated back to me correctly. I pay at the window and receive my food, but noticed I got regular fries instead of curly. I ask if they would mind changing them out and the manager who took my order says it will be an up-charge of $.30. No problem. He slides my card again and hands it back to me without a receipt, so of course I ask for one just to be sure. Turns out he charged me for a slice of cheese which is $.50, but before I can question it he slams the drive thru doors shut.

At this point I'm becoming frustrated because I have been polite thus far, and this should have been a simple fix. I tap on the window and a different employee, Roberto, asks if something is wrong. I explain the entire situation to Roberto and he assures me everything will be fixed. Problem is the manager is working the till, so we have to wait for him to fix it. The manager proceeds to explain to me that, "Them fries ain't cheap." We go back and forth about the money he attempted to steal from me, and he reluctantly agrees to refund me the $.50. When he hands me the change I asked him his name as he was not wearing a name tag. "Have a good night." and the drive thru window slammed shut again as the manager walked away.

So I sit and wait until once again Roberto opens the window. I ask Roberto for the man's name, and he tells me it is CORNELIUS. Roberto apologized for everything profusely and agreed that CORNELIUS should not have acted the way he did. The silver lining of the story is definitely Roberto! He was helpful and respectful the entire way through and ultimately was the only one who apologized for anything tonight.

Now unfortunately I have no way of knowing for sure if the name I was given is truly the managers name, but if you see Roberto in a chef's outfit, he will take care of you. So ultimately the takeaway is don't attempt to steal from paying customers, be respectful to customers in a customer-service industry, and unfortunately your problems don't disappear when you slam the drive thru...

I normally don’t leave lengthy negative reviews, but my experience at this location made me feel the need to speak up. I visited during a busy time(10-11pm), so I understand some stress is expected. However, one African American female employee’s energy was extremely unprofessional and very obvious — almost like she wanted people to feel her irritation.

While in the drive-thru, she was a bit short and rude, which I let slide. But when I pulled up to the window, I observed her rolling her eyes behind another staff member’s back and giving a nasty look to one of the Hispanic cooks (a shorter man), who unfortunately co-signed her behavior by laughing at it. That type of conduct between coworkers, especially in front of customers, is inappropriate and uncomfortable.

When a skinny, Caucasian male employee took my payment, she looked directly at me with a rude, almost hostile expression — like she didn’t expect me to catch her. It wasn’t a casual look — if looks could kill, hers would’ve done it.

When I mentioned I hadn’t received my drink, that same male employee politely went to get it and asked if I needed condiments. I named two flavors, and she again rolled her eyes and looked at him with obvious annoyance, as if she had an issue with him simply doing his job. Then she looked back at me with that same aggressive energy, only to quickly look away when I made eye contact — not in a shy or apologetic way, but like someone who realized they were being watched and didn’t want to be held accountable.

The overall vibe from her wasn’t just frustration — it felt intentional, rude, and disrespectful. I don’t know her name, but that kind of energy doesn’t belong in customer service. I hope management takes this seriously and addresses it with the team. People come here for food, not to feel targeted or...