Panda Express — Restaurant in Texas

Update: I’ve frequented this location a few times now after my first review a couple years ago, and it’s massively improved. There are new faces that seem to care and I’ve not had an issue since trying it again. Always get greeted, served decent portions, don’t have as much of a wait anymore. Also I’ve not had to go back in for a fork or chopsticks anymore. They always put the side items in the bag now, happy to take the time to update my review on this. Thank you guys for putting a bit more effort into your team and prioritizing freshness again.

Old review Okay first off I never write reviews, this is the first review I have ever written on a restaurant. I usually just take whatever and leave no issues caused. But finally I’ve reached the point with this place something needs to be done. You are always out of everything, constantly waiting for food “it will be 10 minutes.” I work in food service and if you see something running low you better start making more BEFORE you run out. The portioning is so awful I have to always order double meat just to get enough while 3/4 of the container is bottom of the bowl stale chow mein (again make more BEFORE you run out.) and when I get cream cheese rangoons you always squish them into the bag just crushing all the filling all over the bag. Honestly I don’t understand why they can never remember sides. Why after waiting ten minutes for my food do I then have to drive back up to the front to ask for a fork or chopsticks, my sweet and sour that comes WITH the cream cheese rangoons every time every order it’s company standard. And a damn napkin. Please cook food so it’s fresh and ready. Please don’t hand people a box of food with nothing to eat it with but their hands. Please get yourselves together and stop hiring kids who don’t care...

As I pulled in I saw one of the workers pick up the tongs grab some meat from one of the bowls and took it off with her hand and walked off eating. I went inside and I ordered 2 of the 2 plate entree plates. Most of the food look like it had been sitting and there was little to no fried rice. I asked if they were making any fresh food and she was like no this is it. I asked if they had any more fried rice because and she hesitated and stated that it was some in the back. I told her I would like fried rice so she snatched the plates up with an attitude went to back and put the rice on the plates. She came back and asked what entree would I like and I said orange chicken and the sesame honey chicken for both plates. She fixed the first plate and as she began to fix the 2nd plate the lady working drive through came and started making plates. She asked me again what I wanted for the 2nd plate after I had told her I wanted the same for both plates. So I told her again and she put the orange chicken on the plate and asked me again for the other entree and I told her a 3rd time. What she was doing was allowing the drive thru worker to take all of the 2nd entree I requested. The drive thru worker came and fixed 3 bowls of the honey sesame chicken after I had requested 3 times and she act like she didn’t hear me. Then she told me it was first come first serve. If that was the case how was my first plate fixed with the honey sesame chicken before the lady from drive came over. This place is ridiculous and don’t deserve any stars. I asked were was the manager and of course it was the young girl working drive thru. I won’t be going back. As you can see in the pictures I have one plate with honey sesame chicken and...

October 25, 2024 - ⭐⭐ 2 Stars

My wife and I visited Panda Express 🐼. She got double Orange Chicken 🍊🐔 with lo mein 🍜, and I went with half lo mein 🍜, half fried rice 🍚, plus the new Blazing Bourbon Chicken 🔥🐔 and Black Pepper Sirloin Steak 🥩. My wife and I thought the bourbon chicken would be 4x hotter 🌶️🌶️🌶️🌶️ than Orange Chicken, so we wanted to try a sample. But the staff refused us 😒, which was frustrating. Considering we couldn’t get a sample, my wife decided not to risk it, and honestly, I should’ve skipped it too 🥴. The bourbon chicken was way too spicy 🔥 and bitter 🥵—definitely not worth it.

The service left a lot to be desired. The staff seemed spaced out 💤, not very friendly, and no one was smiling 😐. Only one person was helping guests inside while 5-6 others were focused on cooking and drive-thru orders 🚗, which slowed everything down 🐢.

The lot this location sits on is tiny 🏠. The drive-thru line easily wraps around the building 🚗➡️🏢 and can trap you in the parking spots 🚫🅿️, making it really frustrating to leave. On top of that, it shares a single exit with Dutch Bros Coffee ☕️, making it chaotic and hard to navigate 😤. Princeton seems to have a trend with these cramped fast food spots 🗺️, which doesn’t help the experience.

Overall, this visit was disappointing 😕. Between the lack of samples, the slow service, and the cramped lot, it just wasn’t what we...