Papa Johns Pizza — Restaurant in Texas

UPDATE Q2 2024: Seems like they've turned this place around. The service was fast and the pizza was decent.

Keeping the below review for posterity:

Sadly, I've watched in real time as this Papa John's location has expeditiously plummeted straight into the ground. What used to be a great Friday night pizza pick-up spot is now a frustrating and deeply disappointing experience, one where the simple request of a single cheese pizza + breadsticks for the kids could not be fulfilled in 2 hours.

I have stood in the lobby of this Papa John's many, many times over the past few years. The previous lineup of dedicated employees knew me on a first name basis and would holler my name when I walked through the door, rushing to grab my order with actual, palatable joy.

Something has gone horribly wrong here. I'm making an assumption that the previous owners sold the store, and the new owners brought in a new cast of workers. Unfortunately for them, not a single one of these folks seem to know how to operate a small pizza joint. I watched as 5 workers slowly wandered the kitchen, quietly discussing how to do...anything. The simple task of printing order labels and putting them on the appropriate boxes seemed to elude everyone in the kitchen, and thus they were left with a 20ft printout of orders and no idea which box went with which sticker.

The people making the actual pizzas worked with the speed of a sloth who is currently watching a YouTube video titled "How to make pizza even slower than a sloth."

I'm deeply disappointed with what happened here. For now, I would strongly discourage anyone from ordering from this place. Maybe try again in a few months.

Oh, and the review by Srinivas Chakravarthi is probably written...

First time eating from this location and I won’t be ordering again. The pizza tasted like straight garlic, didn’t have hardly an cheese on it and the ingredients didn’t look or taste fresh at all. I tried to eat two slices of the pizza and I couldn’t even finish the second one. So I ended up just throwing the whole pizza in the trash because it was that poor quality.

Normally, I would go pick up my orders wherever I eat at but I needed to have this ordered delivered and it took over an hour to get the food and the place is literally five minutes down the road. I don’t know if they are short of staff or whatever the case may be. But if you accept the order and give a certain time frame, you should get the order to the customer within that timeframe especially when they’re close by. Otherwise just reject the order from the start if you are too busy or don’t have the manpower to get it done. when the guy dropped off my food he just looked miserable like he really hated the job. I asked him were they super busy and he said no not really.

I know that Papa John’s has the guaranteed fresh policy where if you are not satisfied with your order then the store has to remake it and send it to you. But the way that food tasted, I would never ask them to remake anything for me from...

I really can’t believe I’ve never had a thin crust pizza from Papa John’s before, last week I ordered one and man it was pretty damn good. I called to order one today and apparently I forgot to say thin crust, when I arrived and realize that my pizza was wrong I was willing to except the wrong pizza because it was my fault. The guy that was working the day shift today I can’t remember his name I don’t know if it was Jacob or not But I really don’t think it was. Anyways he gladly offered to remake my pizza and let me keep the other one. They were actually both pretty good spinach Alfredo and chicken with jalapeños on half. Me and my son at on it all day. They’re definitely do in a way better job than Domino’s and Pizza Hut. Thanks guys!But I really don’t think it was. Anyways he gladly offered to remake my pizza and let me keep the other one. They were actually both pretty good spinach Alfredo and chicken with jalapeños on half. Me and my son at on it all day. They’re definitely do in a way better job than Domino’s and Pizza...