Smoothie King — Restaurant in Texas

After placing an online order, i entered the establishment with my service dog to get it and was promptly told to leave. I said this is a service dog, needed for medical reasons. She told me if he is a service dog he has papers that prove it. There are no such legitimate or required papers, the companies that issue them are fake. Texas state law and the ADA both say establishments are required by law to allow my service dog on the premises. I am NOT required, by law, to show my medical records, which note I have a service dog, to anyone. I was told that they make their own rules and the LAW does not apply to them, they do not have to follow the law and they can discriminate against me if they want to. That is what the employee, who should be FIRED for discrimination against a person with multiple medical disabilities, told me. They do NOT have to follow the law. I am SO angry.

I would also like to point out. If an employee straight up says they do NOT have to obey one Texas State Law, what makes their employer think that they are obeying ANY other law. You dont get to pick and choose which LAWS you obey. This person probably also steals. Not stealing is a LAW...and what LAWS are they choosing to disregard when it comes to food preparation and storage and handling? My drink tasted nasty. I am convinced she either added something or maybe she used rotten fruits. Since this location feels following laws is unnecessary and they are above the law, I certainly can not trust them to follow ANY laws, rules or regulations.

I SEE now WHY this location has a poor reviews rating.

Update: Owner asked for additional information but chose not to follow up on the complaint I filed with corporate. S/he claims discrimination is not tolerated, but actions, or lack thereof, prove otherwise. I am now filing a complaint with the ADA office as there is just no excuse. She could have handed me my prepaid order and had me gone in less time than she took to try to humiliate me, tell me to hand my service dog off to strangers standing outside the store, call me a LIAR multiple times and tell me I have to show her paperwork proving my dog is medically necessary...then call me a liar again when I tell her there is NO such legal documentation that I have to show her. She flat out told me it was her store and she did NOT have to follow ANY law allowing my dog in HER store. As you can tell, 2 weeks later I am still VERY upset by this hateful, discriminatory behavior. To boot, my service dog is medically needed and is supposed to be carried near my chest so he can detect my heart rate. He is also needed for debilitating depression and anxiety that I have suffered from for over 40 years. He helps me to function normally This fight was over a 10lb dog that I...

My experience at this Smoothie King's drive-through location on Morton Ranch Road here in Katy TX on February 24, 2024 around 12:30pm left me incredibly upset and feeling mistreated as a customer. Upon ordering and asking for a small vegan pineapple spinach smoothie in a plastic cup, I was handed a medium-sized one in a foam cup instead. This discrepancy immediately raised concerns, especially when I observed the customer in front of me receiving their order in a plastic cup.

When I questioned the employee at the window about the cup size and material, she dismissively claimed they were out of plastic cups. This response felt deceitful and disrespectful, especially considering I had just seen plastic cups being used moments before. The tone she used only exacerbated my frustration, as it felt dismissive and uncaring.

Seeking resolution, I decided to speak with the manager inside. However, what I anticipated to be a straightforward apology and correction of the mistake turned into a further disappointment. Instead of acknowledging the issue and apologizing, the manager defended the employee's actions, blaming the lack of plastic cups on their distance from the window.

This lack of accountability and customer service left me feeling even more upset and mistreated. As a paying customer, I expect to be treated with respect and honesty. The manager's refusal to acknowledge the problem and the employee's dismissive attitude only reinforced my sense of being mistreated.

Leaving the store without any form of apology or resolution only added to my frustration. It's disheartening to think that poor leadership and customer service standards are allowed to persist within the franchise. My dissatisfaction with this experience has prompted me to contact corporate, as I believe it's important to address these issues to ensure better treatment for...

I always order the same smoothie at several different locations. I know what it should look and taste like. This location is completely lacking in experience and knowledge of operating a smoothie king. I’ve been several times, hoping they would improve but my last experience is the last time they will get my money. I was the only one in the drive through and no one was in the store, it still took awhile to get my one smoothie, but then they kept making errors when ringing it up. After that was resolved, I leave with a semi blended smoothie. I order slim and trim strawberry every time. It was not blended well and I could see chunks. I thought it was no big deal and I could just mix it a bit on my own when I was ready to drink it. Well once I was on the road and too far to go back, I mixed the smoothie up, the color was still off and when I drank some I realized they didn’t put any protein in it, absolutely none! It was like strawberry flavor and ice blended no protein, I tried calling to resolve this because I spent ten dollars on the forty ounce for something I couldn’t drink. Of course no one answered and I couldn’t drive back and was on my way to an appointment. There’s no way to make a complaint on the corporate website either. Either way I’m done with the slow service, continuous check out issues and money spent on poor...