Starbucks — Restaurant in Texas

I recently had an incredibly disappointing experience at my local Starbucks, which left me feeling frustrated and disheartened. The level of customer service I encountered was far below my expectations, and to make matters worse, the manager's lack of assistance only added to my dissatisfaction.

Upon ordering at the driver through today at 8:45 am I was greeted by an employee who seemed disinterested and unengaged. Despite my friendly demeanor, the male employee did not reciprocate the same level of enthusiasm or attentiveness. It was evident that they were simply going through the motions without any real care for providing exceptional customer service.

As I placed my order, I requested a minor modification to my beverage. However, my simple request was met with resistance and a dismissive attitude. The employee not only disregarded my preferences but also failed to offer any alternative solutions or options. This lack of flexibility and unwillingness to accommodate reasonable requests was truly disappointing.

To address my concerns, I asked to speak with the manager in hopes of finding a resolution. Unfortunately, the manager displayed a similar level of indifference and unhelpfulness. Despite explaining my dissatisfaction and the poor service I had received, the manager showed no concern for my experience. Instead of taking the opportunity to rectify the situation and provide a satisfactory solution, the manager simply brushed off my concerns and offered no apology or empathy.

As a loyal customer of Starbucks for many years, I have come to expect a certain level of quality and customer service. However, this recent encounter has left me questioning the company's commitment to customer satisfaction. It is disheartening to see an establishment that prides itself on delivering a premium coffee experience fall so short in terms of basic customer service.

I hope that Starbucks takes this feedback seriously and makes the necessary improvements to ensure that customers are treated with respect and receive the quality service they deserve. In the future, I hope to see a more customer-centric approach from both the employees and the management team.

I sincerely hope that my experience was an isolated incident and that other customers do not have to endure similar frustrations. However, based on my recent encounter, I cannot recommend Starbucks as a reliable choice for exceptional...

Drove thru and ordered a Venti iced punkin latte (quad) no whip. It appeared correctly on the order screen. When presented they had added the whip. I asked them to take the whip off. They obliged but apparently added more milk because the second drink was not nearly as dark as the original and it was apparent. I drove 32 miles home and gave the drink to my daughter. It had obviously been altered with entirely too much milk (which was obvious) when I saw it the second time. I questioned it twice to the cashier and she assured me that the preparer had in fact added 4 shots to it. Well maybe he did but added all the extra milk as I said altered the taste of the drink. I called back and spoke to a supervisor and he told me that there was nothing he could do over the phone even tho it was all done thru the app. I will never visit this store again because being done thru the app it’s all in the computer and should be easily refundable. The drink didn’t even have a label on it the second time so I had nothing but the app. Very...

Everytime I come here through drive thru they always get something wrong with my order 😒 when asked them to fix my order they give me Attitude also when I buy bread I tell them do not warm up they still do so its so frustrating then they don't give me a receipt and when you want to complain about it they ask for a receipt that was never giving to me the reason I say this is because I've asked for a shot of expresso in my drink guess what 4 times they forgotten which it means there ripping me off 50 cents for each forgotten shot never asked to redo my drink and add the espresso I would go to another Starbucks if it wasn't to dam far to go if the one in krogers had a drive thru i would of long gone go the manager needs to give better training to these employees or get some employees with better customer service that can follow orders right not giving customers what they want but what customers want thats why customers pay for is to get what...