Whataburger — Restaurant in Texas

I have never had a bad experience here at this whataburger until last night. So I was at the drive thru and ordered a # 1 and a Kids meal which is free mind you, since they have a sign that says you can get one free if you buy a combo, anyways so I'm told to go to the outter lane and the employee comes out and says it's 25 something, I was like what 25 for one combo, That isn't right obviously in which I only ordered 1 combo, and she replies well I don't know I can't fix it, I wasn't the one who took your order, I then replied well I'm not paying for something I didn't order. She stormed off back inside making faces mind you like if it was my fault in the first place ?? She then comes back and tries to charge me now 18 for 1 combo, I was like mam that still isnt right, I only ordered 1 combo and the kids meal is free?? Shes like well I dont know, They messed up the order, looking upset. I then again asked her to go fix this error which was theirs obviously. She leaves again, and brings me 5 dollars and change and says well they charged you two kids meals, and I have to pay you out of my box for the error. Long story short , was charged incorrectly, twice and then they got my order wrong all together, When I got home it was completely opposite of what I ordered!! I was disappointed and upset, this has never happened here, and their service has never been this unpleasant. I'M not sure if I will return after this. To get treated this way after it was their error?? Not cool whataburger. Get it together please and train your staff some manners as well!...

It was a cool, breezy Saturday morning. I was awoken to a hunger like no other, but had to work right away. After long hours of working on an empty stomach, something in the majestic wind told me I HAD to come to this whataburger. Destiny, if I may was fulfilled. As i drove towards this location I knew I was one step closer to finally feeling complete... I was so close to being fulfilled and the feeling was blissfully intoxicating. I walked in with no idea what to order. When I was politely welcomed by a worker named Kaitlin. Her professionalism and hospitality made me feel like I was right at home. Her mysterious hypnotizing dark brown eyes, and warm smile drew me closer to making up my choice...getting the best Buffalo ranch chicken sandwich I have ever eaten in my life! Her comradery and character over all was charming and I appreciate her hard work and dedication to this company. She deserves to be employee of the month and give this girl a raise! She deserves it. Thanks everyone. This will henceforth be my go to whataburger. I applaud this facility. Thank you for everything! You've made my life...

Ordered food on the mobile app for faster service, opted to go inside for pickup. It felt as if you need to know someone that works there to get good service as employees ordering food to go at the end of their shift and friends of employees got the fastest service and royal treatment. I sat there for half hour past the time the app said my food would be ready by. I asked one guy if he could check on my order and totally blew me off and continued to get orders out to his friends who were also waiting. I asked another guy and he went and grabbed my food that had been sitting at the drive-thru counter for half hour. So it was ready, the first guy just didn't bother to help me. I get home, and the order was wrong. You pay extra for items on your burger, and they don't add them. I've called in the past to let them know they got my order wrong and I guess, "we're sorry" fixes that. I will say that I get better service in the drive-thru line. Ditch the app, it claims skip the line, but you don't. You just end up...