Taco Bell — Restaurant in The Colony

I was debating on even leaving a review but this was quite possibly one of the WORST fast food experiences I’ve ever had. We pulled up and sat there for a few minutes waiting for someone to even say “one second” and when someone finally did say hello and we started to order she was extremely rude and stand-offish. We tried to order two of the new menu items and she had no idea what we were even talking about even though it was on their menu. She was sort of rushing us to order too, talking over us and at one point yelled at us asking who was talking in the background (it was my boyfriend talking to me.) We pulled up to the window to pay and get our food and waited at least 10 minutes with cars starting to pile behind us. Drinks came first and neither one tasted good: the lemonade tasted watery, like the syrup needed to be changed, and the Baja blast freeze was subpar as well. We FINALLY received our food and hot sauces haphazardly thrown into the bag, and pulled over to inspect and see if we’d gotten everything correctly. I don’t know if she misheard me or what, but two of the items we’d asked for were totally incorrect or missing and we couldn’t even look at a receipt to confirm what we’d ordered because she hadn’t given us one. The items were WAY overloaded with cheese and lettuce, and my boyfriend had asked for no tomatoes on one of his items and there were tomatoes on all of his items. I will honestly say I would probably never come back to this Taco Bell again, which is sad because I...

I've tried again and again to be a regular because I loove Taco Bell and it's down the street from where I work but I just can't seem to get consistent results. I was going every day for a while but decided to visit other fast food places for a month instead, I was really craving some burritos so my last visit was redemption time and they failed. I always get 2 Frito burritos, a Dr pepper and Diablo sauce through the drive thru, nothing special but I usually got the wrong sauce or I only get 1 packet (which I understand, if the screen said 1 and I didn't ask for extra I'll get 1). It also feels like I'm being rushed through every time, I understand the window times need to be low but I'd like to feel like a person instead of a number on a screen. The Frito burritos are always hot and taste good and there has never been an issue with the food quality other than that but it's a bummer I don't think I like this location. On this particular visit I was charged for 3 burritos instead of 2 and was given fire sauce instead of Diablo despite being asked "any sauce?" and Diablo being on the recipt so I don't feel like...

The worst Taco Bell ever! Extremely rude and unhelpful staff. I placed an order today using mobile app and chose the option to pick up food through the drive thru. I received an email confirmation which clearly mentioned "PICK UP YOUR ORDER AT THE DRIVE-THRU". Went to the store and told them my name to get the order ready. They CHARGED my credit card and then the person taking orders asked me to come to the lobby. I told him that I was supposed to pick up the order through drive thru but he insisted that I should come inside to get the food. I told him that I had 2 kids sleeping in the car (both under 5) so there was no way I could come inside the lobby. He told me that in that case I needed to cancel my order. I asked for the manager and she said the same thing. She said it is their policy to call the customers inside to get the food if they have placed the order using the mobile app. I don't know why there is even an option to pick up through drive thru if they have to make the customer come to the lobby. This is ridiculous! I paid for the food i never got! Taco Bell's customer service is definitely...