Wendy's — Restaurant in The Woodlands

I was holding off doing this review until I received a call back from corporate like I was told I would. As expected, you people just do not care about anything but money so I'll just put you on blast here in the hopes that it saves someone from getting sick or DYING. On 7/20/24 around 11:00 am I went to this location and ordered a spicy chicken sandwich meal. I was the only person in the drive through and the restaurant lobby was closed, making me and my coworker the only two people at the restaurant period. When I order I am told it would be a 6-7 minute wait. I say okay thats fine. 10 minutes later I get my food, and go to park and start eating. Halfway through this chicken sandwich I discover it is RAW in the middle. I bring it back inside, show it to who I assume is JAYSON (the name on my receipt). Black man with facial hair and a single ear ring in one of his ears. I immediately ask to speak to a manager after showing them the raw chicken. He doesn't say a word and turns around and walks to the back. I assume he is going to get the manager at this point. Nope, he comes back a minute later and keeps working with the other two employees. So I sit there for about 3 or 4 minutes. The only person in the lobby, just standing there while these guys ignore me. No one has apologized, no one has said they would take care of it and no one has called a manager. So I flag JAYSON down again and ask him why nothing is being done. He aggressively responds that they are under staffed and "thats just what happens". He then claims he was going to remake the order. I tell him no, my appetite is gone after eating raw chicken and I want a refund and the manager. JAYSON then reveals that he himself is the manager. This "manager" made the food, undercooked it, served it to me and then had to be asked to apologize and fix the situation twice by me. After discovering he is indeed the manager I begin explaining how horribly he is handling the situation because he did not apologize or have any sense of urgency or guilt for what he did. He proceeded to give me the most half-arsed, corporate sounding apology I've ever heard in my life. Like the kind of apology you give when you give someone the wrong size of fries or something. I tell him he has a horrible attitude and manager skills and he proceeds to RAISE HIS VOICE AND ARGUE WITH ME while the other two employees grin like children in the kitchen and watch. He cursed at me, told me I am the one with the attitude and that he is just trying to work and finally he kept repeating over and over that I just need to call corporate about it. Well I'm sorry JAYSON. If your best effort is cursing at customers after serving them RAW FOOD, then you need some serious help. To make the situation even worse, I did call corporate and was connected with someone in India (go figure) who, after 30 minutes of waiting on hold and dealing with language barriers, finally got my story documented and told me that I would be called ASAP by someone higher up. That was 2 days ago and still haven't heard a thing. FINALLY, the best part about this? My father just had this same exact situation at a brand new Wendy's about a month ago in Magnolia. He was served a raw chicken sandwich, manager couldn't care less. So he left a review with pictures like I'm doing and that was what got corporate's attention. So he we are. Wendy's is so careless with people's health that in a period of a month you managed to serve raw food to two people in the same family from two completeley different locations. You people are disgusting and I am demanding someone that speaks English contacts me immediately about this. I will not let up until this is resolved. Your raw food made me throw up and leave work early....

DO NOT go to this location! This store needs new management or new owners! The management OBVIOUSLY DO NOT CARE to change. Look at these negative reviews, but only for this specific location. The Sawdust & 242 locations are fine. I have even contacted corporate and taken the surveys in the app. etc and no communication or apologies from higher-ups! They make the entire Wendy's franchise look horrible! I could write all day about the bad experiences. Yet, I keep going to this one because it's closest. Every single time I go, there's a problem, wrong flavor Frosty & staff argue with me, then see it was their mistake, put no chicken nugget sauces, burgers always look thrown together and or cold, fries are cold and or re-fried/re-warmed. Worst, though,NO ONE answers the drive-thru at 8 pm on a Friday night!? Ypi drive around to the window and they'll be staff wandering around, but don't come over and if they do it's not right away and there's no "I'm sorry for the wait" or trying to make your experience more positive. Once, I had a huge problem, so many problems, then got stuck waiting for 25 minutes for my one meal, asked for a manager, and she came over and greeted me with "yeah?! More happened, but Enough said. I really like Wendy's, but I think we all need to boycott this location until...

Went to this Wendy's at 4:00, today. Was going to order 2-baked potatoes, 2- lg. chilis and burgers. When I ordered potatoes the register person said it may take awhile. I said how long. He talks to his potato cook and the cook states that he hasn't a clue. Register person relays same message to me. I said never mind. As I'm leaving, register person says to other employees that he sure must of wanted baked potatoes. I turned and said that it had nothing to do with baked potatoes. It had to do with poor customer service. I left and went to Wendy's on 242 ( 5 star ). In and out within 5 minutes with order. Whoever owns this franchise has some employees that don't have any understanding of customer service or respect.This location has lost this customer, forever. Their loss is 242 Wendy's gain. One earns what they get in life. Worst service out of all fast food...