Culver’s — Restaurant in Thornton Township

I placed an $80 DRIVE THROUGH ORDER at 9:35pm on 1/13/23. My order was brought out 10-12 min later, and I took it home. I quickly discovered that I was missing the chicken tenders from both of their respective baskets and 3 corndogs were missing. I immediately tried calling the restaurant at 10:07pm, but there was no answer. Myself, one of my children, and my husband had to scrounge for dinner.

I am a physician and had to be at work the following day 1/14/23 to work a 12 hr in house shift taking care of patients. I did not have an opportunity during that time to call the restaurant. As a result, I prsemtrd to the Homewood restaurant immediately after my shift. Please note I was still on call at the hospital. I explained the issue to the manager, and he informed me that payment could not be refunded but they could give coupons. Initially, he brought 2 coupons to compensatory for the missing chicken tenders and a 1 scoop Sunday coupon. I explained to him that iit was not fair or acceptable for him to under compensatory me for the food i paid for.

He then disappeared again, and when he returned, he told me they had reviewed the footage from last night and they saw i was only missing 1 chicken tender order, not 2. I informed him that this was not correct. He insisted that he saw that a chicken tenderness order was placed in my bag.

I proceeded to tell him, that he was now calling me a liar. I again explained what was missing from my order. He insisted that cameras showed him the truth, and as a result he would only compensatory me for 1 chicken tender and the 3 corndogs, with a coupon for the Sunday.

I am beyond frustrated and angry. I work with the public everyday. I'm not a liar, but it was informed based on the way i was treated and spoken to. If the manager Mr. Fargo had taken the time to consider my complaint and review my order, he would have noticed that there was an order of pretzel bite included with a chicken tender basket. They are both packages in the same type of box. But no, the camera apparently was a better truth teller than the lying doctor.

At the minimum, I'm owed an apology, and fair compensation. There was no acceptable customer service interaction 2 days in a row. I've lived in and served this community for 13+ years. I've spent thousands of dollar patronizing the Homewood location. I will not be back. My money and I don’t feel welcome anywhere where we are made to...

tl;dr version: Wonderful employees can't make up for the worst food I've had from any Culver's.

Long version: After our experience ten days ago, I very much doubt if I would eat here again even if someone paid me to do so. It's sad, as the employees are friendly and helpful as can be. Each was a pleasure to interact with from the time one held open the door with a pleasant greeting and a smile until another did much the same thing as we were leaving. They are the sole reason for my leaving 2*s.

I'm not sure if the employees were all too busy providing great customer service to cook properly, but the food was the absolute anithesis of the service. It deserves negative stars. The cheese curds were so overcooked that I could neither bite into them, nor cut them with a plastic knife.) I took them home for my dogs - and even they had a hard time eating them!

I don't know what they did to that coleslaw - surely not overcook it? - but they somehow managed to make it inedible. It wasn't just "not good" - it was downright bad. (I'm pretty flexible about coleslaw, but there are limits!) And the chili was so over-spiced that, even with cheese and two cups of sour cream, it was as inedible as the coleslaw.

After all that, I wasn't sure I even wanted to try the chicken - and I certainly wasn't particularly hungry anymore! It was a good thing I wasn't, too, as the chicken was very nearly as over-done as the cheese curds.

So if you're going here for ice cream and good service, I'd highly recommend it. (I didn't try the ice cream, but I'm fairly sure it's fine.) However, if you're going there for an...

It used to be so good here! Came back tonight after a long absence and BOOM! It was terrible!!!!! Every booth was dirty. My burger was made wrong. Everyone else in my party finished eating by the time I got my remake. One staffer brought, and handed us, cones and when realized we didn't order them that same staffer picked the cones back off our table (after we handled them) and delivered them to another table. When we went to get our ice cream scoop, the gal took our order and said it would be ready at the end of the counter. So we waited. And waited. And waited... For the one AND ONLY person actually working to finish the order he was working on to get around to ours. Meanwhile, there were three other workers doing nothing. Well, the gal who took our order was laboriously reaching into a cardboard box to grab some packets so I guess that means there were two other workers doing nothing that could have made our ONE scoop custard order. But no. Instead we had to wait. Not sure why? We were the only customers inside and at the counter. I am amazed at the lack of customer service. I was shocked at the condition of the restaurant. Liquid all over the floor at the pop station. I even warned a fellow patron to watch her step. The final straw was when I went to use the restroom. I am so sorry I even went into there! Stunk, unclean, filthy. By the way, it's the same facilities the staff uses so what's THAT say?! Never again will I visit this Culver's....