McDonald's — Restaurant in Thornton

Went to the drive thru. When I was asked how I can be helped I proceeded to say “Hello, can I please order a number 5 (chicken nugget meal) medium” I immediately got cut off by Damaris (the order taker) with “Yea ok, what size drink and sauce (in a nasty rude tone)”. I then said “Oh wow, calm down, a medium drink with a Hi-C an bbq sauce please”. Damaris: “(nasty tone) Anything else?” Me: “Yes, two McDouble’s and that will do it.” I got silenced for 10 seconds before I asked “did you get that?” Damaris: “Yep, anything else?” Me: “No thanks.” And then dead silence again. So I pulled up to the first window. I paid and asked for the name of the girl that had just taken my order (It definitely wasn’t the same girl, I could tell by the voice.) and she said she wasn’t sure. Once I pulled up to the last window a young man gave me my order and I asked him who it was that took my order. He closed the window and walked away for a few seconds and came back and said “Damaris”. I said thank you and drove off. My 8 year old son was wanting the chicken nugget meal and he was hungry, therefore I didn’t have time to stall and ask for a manager at that moment. I figured, I’ll call and submit my complaint. Once I got home I realized that I had been given and charged for a large, not a medium size. Super frustrating especially when I had stated “medium” twice.

So I attempted to call the same night but I received no answer several times. I decided to call once again tonight 7/1 at 11:40pm. The phone was answered ..“McDonald’s” Me: “Hello, I was hoping to speak with a manager please.” Individual that answered the phone “I am the Manager, how can I help?” Me: “Hi my name is Sara and as I went through the drive thru yesterday (06/29/22) at 4:59”. Individual that answered the phone: (Interrupted me) “in the morning or at night?” Me: “In the evening. And I am sorry but what was your name?” Individual that answered the phone: “Mary”. Me: “Thanks Mary (and I continued to tell her the issue)” as I was speaking I heard laughter and noticed that “Mary” was not taking me seriously. I asked why I heard laughter in the background and Mary said “that’s customer’s in the lobby”. I then said “It’s 11:42pm your lobby is closed”. Mary then starting saying “Hello, Hello…., Hello” as if my phone was breaking up. I called from my landline to their landline, there wasn’t poor connection!!! Finally “Mary” responded and said “I’ve said Hello like ten times already, if you have a complaint take it to corporate.” As I proceeded to ask what corporate’s number was “Mary” hung up the phone.

Who is going to make this right? And who is it that needs to take responsibility for the lack of...

To Whom It May Concern,

I am writing to formally express my frustration regarding the unacceptable treatment I received from the daytime manager at your location. Unfortunately, her behavior was unprofessional, confrontational, and completely unnecessary.

The incident began when I attempted to purchase two extra Happy Meal toys. I was told by an employee that they could be purchased, but when I proceeded with my order, the manager aggressively reprimanded me, stating they could not be sold. I had no issue with this policy, but I did have an issue with being yelled at for simply asking. I calmly suggested she communicate better with her staff to avoid confusing customers, but her reaction was unreasonably hostile.

Additionally, I had ordered and paid for 20 extra Minecraft dipping sauces through the app. However, upon receiving my order, I was only given the two complimentary sauces that came with my nuggets. When I asked about the missing sauces, she insisted they were promotional items and that I had not paid for them. I then showed her my receipt, clearly proving I had in fact purchased them. Instead of correcting the mistake, she refused to provide the sauces, claiming she was not “allowed” to sell that many.

At this point, she abruptly walked away. I was understandably frustrated and simply asked why she was reacting so aggressively when I was just requesting what I had paid for. Her response was to start yelling about calling the police, despite my standing calmly at the counter. Her behavior was so erratic that even the other employees seemed confused. Eventually, she returned with only 11 sauces, still short of what I had purchased. When I pointed this out, she refused to provide the rest and, when asked for her name, immediately threatened to have me trespassed.

At that point, I chose to leave rather than escalate the situation further, though I had done absolutely nothing wrong beyond requesting the items I had paid for. This entire ordeal was completely unnecessary and avoidable. A competent manager with even the most basic customer service training would have handled this situation calmly and professionally. Instead, I was met with hostility, refusal to fulfill my order, and threats over an issue that should never have existed in the first place.

Due to this experience, I will not be returning to this location during this manager’s shift. I strongly urge upper management to address this individual’s behavior, as it is completely unacceptable for any customer to be...

NOT LOVIN' IT.

Ah, McDonald's—where the ice cream machine is always broken, and now, apparently, the drive-thru menu is optional. I should have taken the missing menu as a sign to turn around, but I pressed on, determined to exchange my hard-earned dollars for some classic, mediocre fast food.

After a quick game of Guess What’s In Stock (spoiler: not what I originally wanted), I ordered two meals, a ten-piece nugget, and a milkshake. I paid, got my drinks, and—because this is McDonald’s—we were promptly banished to Spot #2 to await our feast.

That's when I noticed the car in Spot #1, abandoned like its owner had given up on life (or at least his order). Eventually, a guy emerged from the restaurant, clutching his bag of victory, and drove off into the sunset. Our turn next? Not quite.

A boy appeared with our bag—minus one of the nuggets. I kindly pointed out the error, and he scurried back inside like I had just asked for a Michelin-starred meal. Then a girl arrived to completely re-take our order, because apparently, 1 burgers, 2 fries, and 2 nugget packs had turned into a cryptic puzzle requiring outside assistance. She diligently wrote it all down, giving me hope. Silly me.

Ten minutes later, she triumphantly returned with... the exact same cold bag of food the boy had tried to pass off earlier. A bold move, really. She ran back inside, and at this point, I figured they were just messing with me for sport.

Finally, after resigning myself to my fate, I went inside—because nothing screams "fast food" like abandoning your car to beg for your correct order in person. The manager, after squinting at my receipt like it was an ancient artifact, tossed some nuggets into my already lukewarm bag and called it a day. No apology, no offer to fix the rest of the now-inedible food—just a nugget drop and a dismissive nod.

Defeated, we drove home, only to discover one last insult: the large fries we paid for were generously filled to the halfway mark. Because apparently, at this location, "large" is a vibe, not a quantity.

So, for the low price of $35 and 20 minutes of my life I’ll never get back, I left with a meal that had the same energy as a group project where only one person does the work. Do yourself a favor—spend your money somewhere they at least pretend to care. I'm lovin' it? Ya,...