Subway — Restaurant in Thornton

I had the best service ever at the subway. I had a wonderful sandwich ; the buffalo chicken. It was so very fresh and tasty. A young man, Isaiah, who was very friendly and courteous suggested toppings for the sandwich. The chocolate cookies and the cheesecake cookies were excellent, tasty fresh and soft. The jalepeno bread was really good. His coworker Rihanna also assisted with our sandwiches , and she was very friendly. These young people have a lot of responsibility and seemed to take it very seriously. They were very busy cleaning and putting things away. At times when you go to fast foods restaurants, the tables and flours are all dirty ; but that was not so at this facility. My granddaughter also had a sandwich and it was made to perfection. I really enjoyed the atmosphere it was quiet the music wasn't...

I ordered online and my order was completely wrong. I’m wondering if the employees even read the order when it comes in. They made my sandwich with wrong ingredients and then didn’t even toast it. Then when picked up, they never sent the drinks AND chips. What’s the need for ordering ahead if the employees aren’t gonna make things right UNLESS you’re standing there watching them. Just terrible. Then I called eight times and get a busy signal to tell them about my problem and let them know I’m coming to get my correct order and they don’t wanna answer. Then when I get there, they’re CLOSED… the employee closed...

We go to this subway often and have always had good experiences. Today, however, I wanted to share something amazing. This afternoon, about 2:15, an elderly gentleman came in the shop. He was slightly hard of hearing and seemed to not be able to completely understand the staff. Rather than getting upset with the constant repeating of their questions, the staff was beyond patient. They even when out of their way to help find what he wanted to drink- ie: nothing with sugar. All of the time they were serving him, they did so with smiles and patience. It was truly wonderful to see such genuine service...