Cold Stone Creamery — Restaurant in Thousand Oaks

Honestly, I don't even know where to start

It's pretty impressive; This might be the first interaction I have had with a business where I can't think of anything they did right.

First: Of the three girls at the counter, only one was dressed appropriately. They looked like they just got out of bed; one didn't even bother buttoning her shorts.

While waiting in line, both wiped their noses and proceeded to make orders without washing their hands

We asked for a sample spoon and were told they couldn't give us any because they didn't have "sample spoons." When we explained we just wanted it to give to my one-year and asked if they could use a regular spoon with the same portion as a sample spoon, they refused, saying it wasn't allowed.

We ordered a banana Carmel Crunch; they got halfway through making it before realizing they " Ran out" of bananas. When we said we would just order something else, they both gave me attitude, telling me I had to pay for the one without the banana before they would make us a replacement

That was the straw that broke the Camels back

TLDR; This place with its current staff is an...

Brought my grandson as a treat for his birthday. A young lady came rushing from the back and seemed very annoyed. Asked us very curtly what we wanted and when my grandson said vanilla she seemed even more annoyed to announce that they were out of vanilla. The other young lady there seemed to be embarrassed at her co-worker's attitude. We bought 3 different flavors, total was $19.47. Gave her $20.50 and had to tell her what my change was as she clearly could not do simple math. Let me also mention that she had long dark hair with a white streak which was NOT tied up. I will definitely NOT be revisiting...

This location has been going downhill for a while. Ice cream is served melted half the time, sizes are inconsistent and you often get a single that's smaller than a kid size, very stale waffle cones, way overpriced, and the latest today was that since they were out of sample spoons they were refusing to let anyone try any flavors even with a normal sized spoon (that they could then just use in their ice cream). Not worth it for the extremely expensive price, there are plenty of other great ice cream...