Best Western Plus Thousand Oaks Inn — Hotel in Thousand Oaks

I visited the Best Western Thousand Oaks hotel at the top of the month and was met by some difficult and tasteless challenges. There was old and molded food found in the microwave, what appeared to blood on the sheets, and a ton of interactions that felt very unfair and discriminative. When I expressed my concern to the manager, he was professional, he compensated two nights of my stay free of charge. That was admirable and professional; however as soon as I brought up what felt like discriminative behavior and recommended the establish implement better hiring and training practices, I was rudely placed on the do not rent list and was at that point embarrassed and taken through a great deal of poor and unethical experiences. I advised both the regional and location managers that I had no desire to stain the reputation of the company by taking to Yelp or the business bureau or social media, hence my decision to bring my concerns to them directly. It is completely disheartening and disappointing given as a consumer I simply voiced my experience. There were a ton of other options that could have been taken with this incident starting with simply hearing out my concerns, agreeing to further investigate, increasing training etc but to respond the way these owners have further supports the very concern that I have expressed. In this day and time such poor business practices must be addressed. I could see if I trashed the room, had tons of guests or did anything to cause a burden to the establishments but I didn’t. I simply conveyed my concerns and asked that they be addressed. This behavior is a poor reflection on the Best Western brand itself and should be addressed immediately! Travelers, please hold these owners accountable. We spend our hard earned money. We utilize their services and all we sometimes require is acknowledgment of our concerns and a means to a better resolution. I am so disappointed in this company and hope Best Western Corporate can help...

We arrived late in the evening. Everything was fine when whe arrived. There was a reception with a person who asked us to make the check in with a woman on a big smart-tablet next to the table. I was a skeptical at the beggining but it was fine. The girl was very nice and helpful :)

I also ordered my new phone to this hotel and they delivered the phone into the front desk. When I picked up my package i just had to show my ID (passport) and then I got it. Thank you so much for your service, because now I have my new phone because of you :)

The bed and room was comfy, the room has also a fridge and a microwave which is a big plus when you are traveling with a lot of thing and snacks. The room had a balcony with a view on the hills and highway. During the night I haven't heard any car passing by, because the windows were very tight fixed so we haven't heard any noise from the road. The view to the indoor complex of a hotel had also very nice feeling with the palms and a sitting place in the middle with a pleasant green grass.

The breakfast was very nice, a lot of things to choose and the breakfast room also had a music corner with musical instruments and stereo speakers, which means that maybe a live music can happen there in the evenings ? It looked very nice.

We didn't have the chance to try the swimming pool because we had to go early and there was a very nice conference room in a beautiful traditional style.

After a long flight from europe to LA, this hotel was a perfect place for our relaxing rest after a long trip. Thank you so much for it, if we would have the chance to come back to California, we would love to stay again in your hotel. Greetings, nEscafeX (YouTuber...

Whenever I'm traveling and looking for a simple stay, I've come to book Best Westerns because they meet my needs perfectly. The experience at this location, however, was disappointing.

Staff: My first impression of the hotel was when I had to call the front desk and let them know that I had 2 nights booked under separate reservations. I asked to combine them so we wouldn't have to move. The front desk staff, Donna, was terse and seemed a bit annoyed (bad morning perhaps?). She hung up on me before all my questions were answered.

Breakfast: Even though the booking does indicate that breakfast isn't included, the hotel offered a $7 voucher per person to the restaurant next door. That gets you coffee ($3) and a small bagel with a pack of cream cheese ($4.25). And you still have to pay for tax and gratuity. The food itself is meh, and the service was rather slow. The second morning I used our vouchers for take out and just ordered as many bagels as the credit buys.

Room: If you booked a freeway room, beware of the noise. It gets really loud, especially on the weekends when those ridiculous choppers ride up/down the coast. Tip: If you don't need the AC, cover the vent because a lot of the noise comes from there. Also, the water pressure was extremely pathetic, both in the sink and the shower.

I did like the rest of the room, which had a comfortable bed and a huge TV, perfect for watching the NBA playoff games while getting ready for a wedding.

Bottom line, it just does not warrant the price. Good news, though is that there's...