Panera Bread — Restaurant in Thousand Oaks

I honestly hate leaving reviews like this, but this Panera Bread in the Janss Marketplace really needs some attention. I’ve been here a few times hoping things would improve, but it just keeps getting worse.

First thing you notice when you walk in is how dirty everything feels. The floors had trash and food scraps all over. Tables were sticky and left uncleaned for way too long. It just makes you wonder if anyone is actually checking on the dining area.

What really bothered me was all the little gnats flying around everywhere. They were by the soda machine, in the bathroom, and even hovering around the tables. It’s pretty gross to see bugs circling over pastries and cups and just floating around while you’re trying to eat.

The service was so slow it felt like nobody was in any hurry to help customers. There weren’t many people in line, but it still took about 20 minutes to get my food. When it finally came out, it looked carelessly thrown together.

The bathroom was honestly awful. It smelled terrible, like old sewage. There was toilet paper all over the floor and the sink area was a mess. The soap dispenser was leaking everywhere. It was the kind of bathroom you just try to get in and out of as fast as you can.

It’s sad because Panera is supposed to be a comfortable place to grab lunch or coffee, but this location feels completely neglected. It almost feels disrespectful to the customers that nobody seems to care how bad it has gotten.

I really hope the company steps in and does something because it shouldn’t be this hard to keep a restaurant clean and welcoming. Until then, I’d recommend going...

I ordered online a dozen variety bagels, i gave it some more time because this location is never on time. When i arrived, guess what? My order wasn’t ready as usual and they were waiting for me to arrive and cancel the order because the flavors I requested were not available (this was at 10 am, i was like for reals?) All they kept telling me was to cancel the order, i had to ask what flavors were available, they told me what they had and again they kept repeating me to cancel it. I asked if i can get another whatever flavor they had (i asked they didn’t offered me that option) they agreed and made me wait and i ordered them sliced in half and they couldn’t even do that either. I work in customer service and i know ppl can be aggressive about a wrong order, i tried to take it easy but the attitude I received from them that they didn’t had any flavor that was on the app (false advertising) only about 3 flavors and that they couldn’t even sliced them like i asked on the app that made write this review and the cherry on top of the cake was when i asked about where the cream cheese spread i ordered too the associate said :you didn’t ordered any cheese and they ended up checking the receipt again and gave it to me. I was like: I already paid for this on the app, why would I steal a cup of cream cheese? All I know is that i am never coming back to this horrible location i started the day the wrong way because of this people. If you reading this please avoid this...

This late morning I ordered a very toasted bagel (because bagels should be served hot) w/cream cheese. On payment request, the auto-tip appeared (BIG dislike) but I tipped $1.00, what I usually do for a morning beverage at a my local coffee shop. FYI the coffees were warm, not hot. The bagel cycled thru the toaster, plopped onto the tray, and sat there. The employee had vanished. Bagel waited 2 minutes. Employee reappeared, walked towards the toaster, and passed it. On the way back, he bagged it and perfunctorily handed it over. I sat down, applied cream cheese to the cold bagel, and began to "enjoy" it. The employee reappeared, walked towards me and declared "your card's declined". A few customers in the half-full full seating area looked towards who the deadbeat was. I was already annoyed, now more so, at this guy that would announce my skipping the check in such a public manner. I followed him, he redid the transaction and this time I did not tip. The card went thru as I knew it would and he gasped an "ohhh" in surprise. FYI this Panera does have a couple excellent employees. There is a tall young man with thick curly bushy hair who is always on top, personable and courteous. Unfortunately he wasn't there. And I will...