Urban Plates — Restaurant in Thousand Oaks

I have been a loyal customer for a long time, but I am extremely disappointed after my recent visit.

I placed an order for pick up and waited in line to pay. Ahead of me were 2 people that spent a long time conversing with the cashiers. Instead of wrapping up the conversations the cashiers continued to talk with the guests ignoring the line starting to form. When one guest finished up, the cashier that was helping her walked to the other register and joined in the other guest’s conversation instead of helping the next people in line.

I was not in a rush, and have worked in food service so I understand when guests are chatty; however my food was cold by the time I received it even though I arrived promptly after getting a text it was being bagged. It should have been placed in a warmer instead of sitting on the counter.

The part that really upset me is when the guest and both cashiers looked at me and loudly said, “She looks hangry we should probably take her order.” I have never been insulted so openly at an establishment. I did not show I was upset or make any comments regarding the employees standing around talking when there was an open register and a line, so calling me hangry was completely out of pocket. When the cashier finally came over, I told him I placed an order and he walked away while I was talking and did not even let me finish my sentence.

Overall, I am disappointed at the rude employees, and my ice cold steak and...

Exceptional Service and Delicious Food at Urban Plates

I recently visited Urban Plates for the first time, and I'm blown away by the experience. Our server, Manny (or Manuel), was truly outstanding and deserves special recognition.

We arrived just 15 minutes before closing time, but Manny welcomed us warmly and provided amazingly hospitable service. His patience was remarkable as we took our time deciding on our order. Throughout our meal, Manny's attentiveness and friendly demeanor made us feel valued as customers.

The food was absolutely delicious, a testament to the skill of the kitchen staff. Every dish we tried was expertly prepared and full of flavor.

Manny's exceptional service, combined with the fantastic food, has ensured that this won't be our last visit to Urban Plates. In fact, he may well be the greatest server I've ever encountered in a restaurant.

To the management of Urban Plates: Please consider giving Manny a well-deserved raise. The cooks should also be rewarded for their excellent work. It's clear that your staff's dedication to quality and customer satisfaction sets Urban Plates apart.

In conclusion, our first experience at Urban Plates was memorable for all the right reasons. We'll definitely be returning, thanks to the amazing food and Manny's...

Healthy food, stellar options, lively environment and immaculate flavors. Urban plates never lets me down as a go to spot for food that fresh and filling. My go to is the chimichurri Grass Fed Steak with asparagus and roasted rainbow carrots/beats. I also ordered a side of wild caught Ahi just the protein while my friend ordered the sustainable salmon with asparagus and roasted rosemary potatoes. The steak comes medium easy to bite and filled with flavor and the ahi is always packed with savory flavors yet is never overwhelming. The ahi comes encrusted with a seasoning that combines with the softness of the meat and although it’s cold envelops your mouth just as much as any other meat, chicken or fish. The asparagus is always cooked to perfection and lightly seasoned. The roasted carrots and beats are perfectly charred adding a warm smoky flavor yet still caramelized because of the sweetness of the beets. It’s hard to mess up Salmon and potatoes so they were both also amazing. The prices are $10-$17 a plate but definitely worth it. To drink we got the freshly squeezed lemonade and cantaloupe pineapple mango were around $4-$5 but they offer free refills and are...