Dunkin' — Restaurant in Tiffin

I'm doing 3 stars because normally I don't have too much of an issue but today was just off the wall. I always ask for 1 pump of mocha in my frozen coffee, sometimes I get more and I ignore it because the foods made good but today I definitely had more than one pump, my hashbrown brisket scramble has one little piece of egg and hardly any cheese or brisket. Then I went to see if my donut was correct and it was put in the bag upside down where the frosting is at the bottom. What? To top all of this off, they handed things to me one at a time instead of putting them in a bag together. I tried to make a joke of it like "haha idk why you guys never put them in the bag together" and went to ask for another bag and the guy rolled his eyes and said "have a good day" shutting the window. I sat there and waited for the manager because what the heck? I'm not gonna lie, I hate confrontation so I'm choking up a little while telling her. She apologized which was great but then to get to work only to find all of my food is messed up... I mean this was the only time I'd be eating today because I can't take a lunch break. I know they have no way of knowing that but ugh! And then I tried to call and no one answered... so here I am posting a review. I get this every weekday morning. Every. Single. One. There's always...

Normally I go here during lunch hours or maybe after and the service is great. However I’ve heard many things about their morning staff and just how it is in the mornings. I went there this morning to go inside because the drive thru was long. There wasn’t that long of a line inside and didn’t take long for my order. The girl working cashier took a while to put my order in and didn’t know how to make it go in as a frozen coffee. Which is fine, I get it. It was probably her first time doing it; but what really got me was the fact that they didn’t even put my order in on the slip. I waited a good 20 minutes watching everyone in front and behind me get their drinks. Not once did a worker ask what I was waiting for or if a drink they made was mine. I’m only in high school and do not intend looking like a middle aged Karen in restaurants but that was just irritating. I was late to school because the workers didn’t put in my order. I went up to the cashier and asked for my money back due to the long wait. I love Dunkin and I’m obviously going back but if the service continues like this I might have to make the gross switch to Tim Hortons. I’ve never been so slow to even consider going there. So step up your game morning staff or it’s about to...

Ordered online and sat at the drive-through com for 10 minutes. Nobody came to the microphone so I just pulled through. Waited 20 minutes for them to hand the person ahead of me their order. When I finally made it to the window I told them there must be something wrong with their com because I sat for 10 minutes with no response. The girl at the window just shrugged it off saying they are really busy so that might be why. I’m sorry but having worked in customer service and fast food for 5 years, under no circumstance should someone be unattended without some sort of greeting for TEN MINUTES. Especially at a drive through. She was sweet though and handed me my food, but then I opened it up and my sandwich was completely crushed as if someone had sat on it or something. Unacceptable. I also have to mention I was late to work because of having to wait 30 minutes for my...