Starbucks — Restaurant in Tillamook

Starbucks is our go to coffee place because both my husband and I have our favorites. We always order the same drinks and my husband loves the green tea latte (Matcha as some people call it) there. We drove to the drive through at this location after dinner on December 7th. He ordered his usual green tea latte. The staff on the other side was confused about what it was until I mentioned it’s same as matcha. It was like a $5.5 order. A minute later the same female staff at the window handed him the tea and shuffled the handheld payment device to my husband’s face. The screen shows the drink amount that had a line for gratitude. For only a $5 cup of tea, he didn’t leave a tip. The female staff saw it, she immediately raised her voice to announce to the whole world that “oh! No tips. Enjoy your drink!” What a mean manner! She may be 18 or around that age. I wish her well and be lucky in her future because she needs that with this kind of attitude at her job at this young age. Just wander if this gratuity thing is going out of hand?! The meaning of gratuity is to show appreciation for the good quality of service we, consumers, receive. Should we now extend to every food provider that we visit even in a drive through? Of course we would be more than happy to pay extra if someone serve us well and provide positive experience. In this case, this staff didn’t even know what “green tea latte” is. I think she should have received better training before even considering a tip at a...

I used the DT for this visit on Saturday, 2/17 around noon and received terrible customer service. The girl who answered the speaker was rude from the get-go and all she said was “Hello?” my boyfriend then said “hi, how are you?” and I guess she didn’t like that because she gave more attitude and said “what can I get you? you then hear another girls voice take over and they’re just all laughing not taking us serious. My boyfriend then asks me, “are they laughing at me?” it was apparent they were for some reason. When we get to the window we were as polite as one can be given the circumstance and the girl at the window just seemed annoyed. I’ve slowed my visits at starbucks for many reasons but this interaction has reminded me why I don’t come to Starbucks as...

The guy that was running drive thru was super rude and brought up how I act at my job when he came in. Trying to tell me about customer service and what not. I go in everyday and get the mocha cookie crumble and is usually nice but today he couldn’t hear me thru the speaker so I repeated my order slowly a little louder. Not much louder and he couldn’t stop saying that I was yelling at him and whatever else. They are usually a 10/10 but today definitely brought it down to a 2/10. I hope something is done about this. But at first he was telling me about the triple star thing today and asked if I wanted to do it but he didn’t even show me how to add it. He just scanned my phone anyway and didn’t even try to explain how to add...