Little Caesars Pizza — Restaurant in Tomball

Extremely Disappointed – This Location Has Lost Its Standards

It is beyond frustrating that I can no longer rely on this Little Caesar’s location for consistent service or quality. I have lost count of how many times the orders have been incorrect, items are unavailable, or, unbelievably, the staff simply refuses service. This is not an isolated experience—it has become a recurring theme.

Little Caesar’s was once a dependable option for quick service, reasonable pricing, and a straightforward product. Unfortunately, this location has completely abandoned those principles. Whether I walk in or call ahead, there are never any Hot-N-Ready pizzas available—so much for the brand’s core promise.

The only way we’ve managed to get a pizza is by ordering online or calling in (which they don't even always answer the phone), which would be acceptable if the pickup process wasn’t so inefficient and aggravating. The lobby is constantly full, and even when your order is ready, you're forced to wait in line because only one employee—at best—is covering the service counter. To make matters worse, that same person disappears to the back after helping one customer, leaving everyone else standing around with no direction.

What is even more baffling is the complete underutilization of the Pizza Portal. Orders are placed online, paid for, and marked as ready—yet they are hidden behind the counter in warming bins instead of placed in the accessible, secure portal that was clearly designed to streamline pickups. Why invest in the technology if it’s never going to be used properly?

As for the food: specialty pizzas are indistinguishable from standard Hot-N-Readys. We pay extra for added toppings and better quality, but consistently receive underwhelming results. The crusts are overly thick, leaving very little room for ingredients, and the product simply does not match the premium price. A quick glance at customer-submitted photos (including ours) tells the whole story.

Our most recent experience was intended as a final attempt to give this location another chance. After receiving a subpar order, we contacted Little Caesar’s support and heard back from Keisean Gasaway, the Area Supervisor, on February 25th. They acknowledged the issue and promised to “make it right” if we gave them another opportunity. We responded the same day, asking how to proceed with the remake. No response. We waited over two weeks and finally received a vague reply on March 12th: “Sorry for the delayed response, yes, it will be made right.” No details. No follow-up. No instruction on how to redeem this supposed resolution.

This is not how you run a customer-facing business. Communication is poor, follow-through is nonexistent, and the quality has declined significantly. We will not be returning to this location again, and I strongly advise others to look elsewhere until major...

I went in today (06/19/25 at 6:45 PM) to pick up an online order. The shift manager, Virginia, greeted me casually. I was the only customer in the store. After I gave her my name, she said the order would be ready shortly.

About five minutes later, she placed the pizza in the pickup portal and told me it was ready, which felt unnecessary since I was the only one there and clearly waiting. I retrieved it, went to my car, and saw that two of the three pizzas were made incorrectly.

I double-checked the labels and went back in. Virginia said the receipt printer must have glitched, as she made the order herself. Rather than apologizing or taking accountability, she immediately cited store policy: “once the order leaves the store, it’s no longer our responsibility.”

This contradicted a visit just a week ago, when my husband had an issue with his order. At that time, staff kindly explained they don’t take incorrect pizzas back but still remade the order without hesitation. No policy was mentioned then, and nothing is posted in the lobby.

I stayed calm and explained I wasn’t aware of the policy. She repeated, “well I’m just letting you know,” in a curt tone, then said it’d take 10–15 minutes to fix. While waiting, I heard her making unprofessional and unnecessary comments regarding my order.

Other customers came in, and she greeted them warmly and handed them their orders directly. The contrast in treatment was noticeable.

I eventually asked who the manager was, and another employee said Virginia was the shift manager and he was the GM. I explained the issue. When she brought the new pizzas, her tone shifted and she asked what she could do differently. I told them she needed to work on her customer service and demeanor. As I left, I heard her justify her attitude, saying her expression was misunderstood. She used a slang term I won’t repeat, but again, no real accountability.

I’ve always had good experiences at this location, but today was disappointing. Poor attitude, inconsistent service, and a lack of professionalism from a manager is unacceptable. I hope this...

Whoever owns this franchise needs to see what is actually going on inside the store. The staff and management running the place is horrible. In May I put in a order for 20 pizzas online for my daughter's birthday party the day prior, I even stopped by the store the morning of the party to ensure they got my order they were supposed to be delivered at 130 for her party. The doordash driver called me at 120 to tell me they did not have the order ready and it would be 1 hr until they were done. I was absolutely livid because I had already paid and this was for a planned party. I couldn't get ahold of anyone at the store and couldn't find anywhere to make a complaint, overall the door dasher was amazing and waited at the store for my order. Fast forward to November I decided to put another online order in. I put the order in at 230 for 3 large pep pizza to be picked up at 315. I notice at 315 that the tracker online has not said my pizza has gone into the oven, when I go into the store there there are so many people waiting in the lobby I can barley get in... I wait 15 mins before I can even talk to anyone for him to tell me I will go check... he goes to the back and doesn't come back out for a few mins when he does he says it's going to be another 20 mins.. at this point it is 345pm. I put my order in over an hour ago for 3 pizzas. I was livid! I canceled my order got my money back and went across the street to dominos who had my pizza out to my car within 20 mins from the time I ordered. I will not be going back to this little Cesar's. I will pay the extra money for somewhere else. This location will not get anymore of my business. This is just 2 incidents that have...