J Leno's Pizzeria & Restaurant — Restaurant in Toms River

I called at 4:50pm on Wednesday for a delivery. When the order was placed, I nicely asked the girl to please make sure our food arrives hot, because the last two times it was cold. She said, "I'll see what I can do." We spent roughly $75. Well, we finally received our food at 6:20pm. I had to call back twice to see where our food was. Both pizza pies were cold, the wings were cold and the fries were cold and so greasy. When I called the pizzeria back because that's not acceptable, I was told by the "manager," Brenda, that there is nothing she can do about it. I told her I wanted to speak to the owner and she said the owner wouldn't do anything. I will never ever order from here again! The customer service is awful!!! And no one wants to spend $75 for cold, gross, food!

**Since I am unable to reply to you, I will edit my review. I was rude the THIRD time I called back looking for my order. I had to repeat my order and card number 3 times each. She never told me how long it would be. Funny, how you don't take your customers side. And clearly this isn't the owners response, because an owner would never ever respond like this. Also, convenient that you didn't respond to the the food being ice cold and your employee being rude to me by saying, "I'll see what I can do."I will be calling my bank to get my money back if I don't receive it by Friday...

Canned ingredients??? I truly don't understand the good reviews. I was shocked to open our order and find it had canned mushrooms. I could tell just by looking at it, but tried a bite in case I was wrong and sure enough, it was a sad, rubbery mushroom with that awful canned flavor. When I called J Leno's to find out if they ran out of fresh mushrooms or if this was how they normally made pizzas, the receptionist confirmed they were always canned. When I let him know it was super disappointing they weren't using fresh ingredients and that we were first-time customers, he just said "Sorry to hear that" and hung up on me. No attempt to make it right or keep us as future customers. There are 30 other pizza places in town - pizza shops are SO competitive here. There is no room for sub-par ingredients or customer service when so many better options are readily available. We have tried a dozen places in Toms River and not a single one uses anything but fresh ingredients. To pay $55 for a 2-topping pizza and another with canned mushrooms on it (which I paid $4 extra for the mushrooms just to pick them off my pizza) is crazy. I can't remember a time in the last 20 years I ate less than half a pizza after ordering, but I could barely even choke down two slices. We will stick with Johnny G's who actually care about quality and have...

Ordered food tonight I live 2 mi away food was not delivered in a heat bag food delivered cold so I called the restaurant. The woman who answered the phone ( Brenda who said she's the manager and probably shouldn't be) acted like she was going to help me and then began to say that she doesn't know how that happened she'll talk to the driver to try and understand what happened what happened was you sent me cold food I called upset didn't even ask to replace it, woman on the phone told me that this address hasn't ordered food in a while so she wasn't going to help me it was basically the gist of the conversation. This type of attitude to repeat customers is unacceptable. I do not recommend this place although this used to be one of the go-to spots for pizza for me. It seems since the pandemic all these restaurants forget what customer service is.... Plus the pizza that was ordered... 15 bucks, these are baby slices ! and This is their LARGE pie! Go anywhere else but here. Plus I left a review a few years ago about their chicken parm being frozen chicken patties not chicken breast lol. This place isn't what it was when it opened. To...