Chipotle Mexican Grill — Restaurant in Torrance

I am writing to express my disappointment following my visit to your Torrance Crossroads location on February 3, 2025, around 9:35 PM. Despite arriving well before your posted closing time of 11:00 PM, my experience was far from satisfactory.

Upon entering the restaurant, I noticed that nearly the entire dining area had been cleaned and closed, which wasn't concerning for a slow evening. When I approached the counter to place my order, the employee informed me that all food would be cooked to order and that the chicken would take approximately 30 minutes. This seemed unusual for a location that was still open for business.

I then requested to speak with a manager for clarification. The manager confirmed that the grill had already been cleaned for the night and that the employee in charge would be clocking out soon. This lack of preparation was surprising, especially considering that there was still over an hour until closing. It became apparent that not only was the information provided by the employee misleading, but management was also aware that they were running low on food.

Additionally, the quality of the available food was subpar. The meat and toppings appeared old and dried out, with the queso being particularly unappetizing — a different color than usual and hard from sitting out for too long.

Overall, this experience was disappointing and did not meet the standards I have come to expect from your establishment. I have decided to avoid this location in the future and will opt for a further location that provided a much better experience just about 20 minutes later, where my fiancé and I were served promptly and received higher quality food at a better price.

I hope you will take this feedback into consideration to improve the service and food quality for future customers. Thank you for your attention to...

I ordered here from post mates. As shown in pictures I ordered an "Steak Burrito Bowl" I received a scoop of meet. Pic 1 order adress. Pic 2. Order details Pic.3 what I order Pic.4 what I receivied Called and ask for manager. Was asked what I needed it instead of being told who am.I talking to and tittle. Well I asked them what to do about they first say on your next order you'll get 2 free sides. Herr I lost my temper and tune my tone a lil up. And advise the manager reason why I order food now is because I'm hungry now not until my next order and I don't want to spend money for what I don't deserved. I deserve what I paid for. Then she said that in the order there is only steak I told her I can send her screenshots of my order as it doesn't shows jat steak. She was giving me the arounds. When she had no excuse to give them I offered to go and have my refunds since they can't do refund through postmates. When I told her what time I was going to arrange. The refund she told.they they can't tho refunds in person and that I need to send an email. BIG ERNING COMPANIES SOMETIMES DONT DESERVE THE RIGHT TO SERVE OUR PEOPLE. that's stealing money in very low way having plenty of money and not caring the last cents people uses to help to provide for their business. I told them I was going not anymore as you see the address is far. That will be a waste of gas time and energy they already ruin my...

The last time I visited this place, the staff was friendly and welcoming. However, when I returned last night at 10 pm, the staff was different, and my experience was disappointing. The customer service was lacking, particularly at the cash register. The cashier had a rude and rushed attitude. They were out of items I usually order, so I had to scramble to find alternatives.

I usually leave a tip, but the cashier rushed me so much that I forgot to do it at the register. Maybe it's for the best since I prefer to spend my money where I feel appreciated. Overall, the service was below my expectations. I used to enjoy this location. However, the attitude here will always give this place a negative rating. I‘m not sure what it was. But disapprove of this location or just the people that was...