Jersey Mike's Subs — Restaurant in Torrance

I placed an online order on my app for 11:15. I arrived early and waited till 11.15 to go in. I went to the pick up area and one of the employees was asking me what I was waiting for. I explained I was waiting for my online order for Meagan. He then proceeded to tell me that someone already picked up my order, which made no sense to me and made me very confused as to how and why someone would do that. None of the workers apologized at all for what happened and I had to wait an additional 15 minutes for them to remake my order. I was in my lunch break and only had 30 minutes for my break. On top of all of this, two out of the three sandwiches I ordered were made incorrectly. These sandwiches are costly to me and it's upsetting to me that the order was picked up by someone else, I had to wait an additional 15 minutes for it to be made again, and that two out of three sandwiches were made wrong. I love Jersey mikes and the subs as I'm a rewards member and a regular customer, but this just let me down. It was very busy and again, no workers apologized for what...

Ordered a tuna sub that took a long time to get. Surprise it’s turned into some kind of cheese steak, kinda. Caught someone’s attention and they did offer to make the tuna. Since I was short in time I opted to try to eat what they had given me. That was a mistake ( poor quality meat smothered in some kind of processed cheese along with the items I had ordered for the tuna). Not good. Went to the register and spoke to the young man there, I thought he was going to get a manager but no l was left standing there for about 20 minutes until a young lady tired to help. I did finally settle for them making a very skimpy tuna sandwich. Bottom line. They make mediocre to not so good sandwiches and their customer service is nonexistent. Lesson learned that grabbing a quick sandwich at Jersey Mike’s, not...

It shouldn’t take 20+minutes to get a sandwich. I thought it might be a one off thing but has now happen to me on several occasions recently. I have been going to this store for over two years on an average of 3 times a week. But at this point I’m going to start going to Boards and Brew down the street, due to the fact that management has seemed to give up. Sad day for Jersey Mikes.

Update: Gave location another chance, service was speedy but now it seems they are putting less meat on there sandwich. I brought up to staff and they said that’s how much they put in and if I want they can make it again but it’s going to be the same amount. Not sure if we are attempting to cut costs but there was a noticeable difference in the amount...