To the restaurant manager that is training the staff to serve customer needs to have more disciplinary action towards the staff, especially one male Cantonese server in particular. He was EXTREMELY rude with the appearance as if someone owes him money. He had the audacity to yell at paying customers that is coming to the restaurant expecting a nice meal to leave infuriated by poor quality in food and service.
Quality of food is lacking in taste so bland that I feel like I'm getting food from retirement home. We only ordered two dishes and one of the dish was a fish that we wanted but the server told us that another table ordered the fish we wanted. At the end of our meal, we asked for the bill and the restaurant server violated standard code of restaurant rules. The customer is the one who decides how much tip to leave depending on the quality of food and service, I understand that we are all struggling in this economic downturn but to abuse a customers bill by charging for tea that the customer did not order and to add an unbilled items shows the lack in integrity that this restaurant has fallen to.
My family has been coming to this restaurant for a long time and to see the downfall of this restaurant drop this low is such a petty. I hope that management figures out what they want to do with that rude waiter because he does not respect his workplace employer and does not respect the paying customers that's paying for his paycheck. The manager stated to us that he yells at the manager too and he is...
Read moreAlmost don’t want to share this place because it’s already so crowded! Best Chinese place in SB! Recommend getting the LUNCH special because for the lower price you get the Dinner portion PLUS soup rice and everything is always made so fast so perfectly seasoned, and the only dishes that have MSG are the ones that use oysters sauce so ask if they use it in the dish you want and most likely unless it’s called XYZ oyster sauce it does not have msg in it. So I’ve never had any issues here! My favorite is the green beans with the bits of meat, it’s perfectly pan fried with the perfect amount of salt, never overcooked, or undercooked!!! Perfection! No other place can make green beans like this! I also love the ginger fish they use halibut not that cheap tilapia! It’s never fishy or muddy tasting (can’t stand tilapia!!!) and the ginger is so good. Honestly I have had better hot and sour soup but it’s freeeee so whatever I can’t complain it comes with the lunch. You also get a choice of white or fried rice the fried rice will be bland it’s not a fried rice that has a lot of stuff in it, but if you go with a group you can do family style just the same as you would dinner, the lunch plates are huge!!!!! So we always go for lunch it’s a better deal and crowded and full of Chinese people so you know it’s authentic. I love the sweet and sour chicken or pork too!!!! It’s crispy unlike some places where the batter is...
Read moreI've been going to this restaurant for over a decade. Everything had been fine until today. It's slightly higher prices includes a new table cloth even during lunch special, which I usually ordered unless I want lobster instead. Today, I came with my relatives. One of them was pretty much a new customer, who noticed that a waiter sounded kind of rude the way he replied to her. So I told her that I'm used to it & the service here is fine -- That's just the way he talks. Then something got into my nerve. I've been ordering Walnut Shrimp countless number of times here, & it always came with just as many walnuts as the shrimps. But not this time. So, as we ran out of the walnuts when there were still at least 5 shrimps left, I asked a waitress to replenish the missing walnuts. She said that she cannot ask the chef to do it, as the chef already provided the set amount. So I tried to ask a Senior waitress about replenishing the missing number of walnuts which this kind of incident has never happened during the past, & she dared to accuse me of finishing up more walnuts than the shrimps therefore not gonna do anything about it! Does this mean that I should have braced myself & made such complain "as soon as this dish was served" in order to proof...
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