Nothing Bundt Cakes — Restaurant in Torrance

First time I purchase from this franchise and to my surprise the online order I picked up was incorrect on my behalf. I thought I had ordered small cupcakes but instead they were larger cakes. I went back into the store within 2 minutes of leaving that location. One of the women there who helped me had a terrible attitude when I explained the situation. I asked if they had the smaller cupcakes and she explained that they could not issue me a refund. That was not my question, I did not go back into the store for a refund, just to purchase the correct cupcakes. She took my online order to the back angrily. Another woman, I assume the manager, also told me that they did not issue refunds. Again, highly disappointed with the way they treated me since all I wanted was the smaller cakes. I let the second woman know where my mistake was, but I did not petition for a refund nor did I ask for special accommodations for the second purchase. I felt that they both could have handled this situation differently, more amiable and considerate. If the second woman was the manager, she should have approached me and asked me what she could help me with instead of just taking the word of her employee. That biased behavior is inappropriate. At the end of the day, I do not recommend this location due...

I was trying to place an online order. However, since I was in the area, I walked in myself. Nothing Bundt Cakes is nestled in a corner plaza. small parking area. However, I had no issue. I walked in and immediately received help. I needed more than a few minutes to decide what I was actually going to choose. Wow, this can be dangerous! they have a Reese's Peanut Butter bunt cake {rolling eyes} I just ordered all 6 that were available. I need someone to help me stop, lol. It is most definitely easy to buy with our eyes. Especially it being Valentine's Day.

Actually, I'm here to get something for my neighbor she has been such a sweetheart, there was a cute 2 pack bundts together, ready for a gift chocolate chip, and lemon was in that there are several flavors for every palette you can not go wrong.!

One thing I I ordered 3 RCP Assorted Buntinis at $88.00 those specifically with the stakes displaying true love, hug me, and whatnot with Maya specifically So after I got home, I realized they did not have them. So since I did not get to see in the box as everything came back packed. Next time, I will look inside. Save me the time and any errors occurring. I was not charged for them as they were an add on of 8.00 I was informed after I phoned even tho they...

Worst customer service ever!!!! I placed my order online on 11/15/2020 to be picked up on Thanksgiving day. I had a confirmation email with the date and time sent to me and my card was charged so I showed, now to my surprise the location was CLOSED! In 2 weeks no one had enough common sense to use my phone number nor email address to contact me & let me know that they would be closed. Not only did they not contact me but they held onto my money, knowing it was an order that they would not be fulfilling. Now when I called the following day and spoke to the manager she stated that I was on the list to be called and someone must have called me..... guess what, I checked my call logs, voicemails, emails & text before I called & NOT ONE SINGLE PERSON REACHED OUT TO ME. Then she proceded to say that the other manager had authorized for me to get a refund.... guess what, that’s money that you held onto wrongfully & I could care less about your “authorization”.... you should have been apologizing for wrongfully holding onto it because I could have easily filed a claim through my credit card for fraud. You guys absolutely suck & I will never do business neither personally nor through the corporate...