IHOP — Restaurant in Town of Amherst

We came in a Party of three right before noon on a Saturday and the restaurant was nearly full. This is my second time of my many years visits to the U.S. I came with colleagues who have never tried American pancakes. We ordered two portions of pancakes to share with us because each portion is huge. As expected the portion was huge. The maple syrup was added almost as soup so was the strawberry syrup. The banana was freshly cut but not the strawberries were drowned in the strawberry syrup so much they were soft and not “fresh”. Why do the customers here even bother ordering fruits that are drowned into syrup. The pancakes without the excess of syrup were good. Without any real substance in the service, the waiter kept asking you “everything okay” but still nothing on the table and when we were served and started eating and asked again the same question over at least six times: what can you answer? For politeness and not really hurting him:”we answered ok” Not because we were satisfied with the service or the food but simply not to hurt him. Those who are from here might be used to this quality of food and service, for us which the quality of food and service are high, we wasn’t satisfied and impressed. Why are we all forced to give at least 15% tips when no real service was performed? A distorted and worsening...

I visited your store on August 4,2016 at 6:30 pm with my 2 grandchildren. We were seated in a booth fairly quickly and waited a few minutes for our waitress, a perky girl with a blond ponytail, to get our drink order. While waiting for an unsweetened ice tea and 2 small lemon aides I noticed that the coffer carafe had dried coffee spotting the outer casing. Strike one. It took over 10 minutes for miss perky to return with our drinks and take our order. Two waffle, egg, and bacon/sausages and one smiley pancake with a side order of sausage. Strike 2. Our order was delivered 25 minutes later, but only the pancake and waffles, a male waiter came minutes behind her with the rest of our barely warm meal (the butter wouldn't even melt on the waffles and pancake ) and I had to ask him for silverware!. Strike 3. Very disappointing! I Hop used to be so good. I was afraid to complain about the heat of the food because we would have been there all night and I had 2 young hungry children. When I mentioned it to the male server, his answer was there is only 1 waffle iron so the cooked waffles sit while the rest of the order is finished. You are a chain known for pancakes and waffles are you kidding me? Many empty tables and now I see why.

P.S. buy an extra waffle iron or two you can't...

This was the first time i went to Ihop after being banned from the Cheektowaga location. My daughter wanted the new Wonka menu items so i bit the bullet. Drove to the Amherst location and it was a totally different experience. Greeted by a worker who looked like she genuinely liked her job! How refreshing! Food wasn’t ready for pick up ( I was early) but felt comfortable waiting. The manager came over to make sure i was being helped and got my food. I walked out happy.The vibe was completely different. They asked for my name to pull up my order. They did not insist i proved i had an order like the other less friendly location. They were pleasant from the moment they saw me unlike the other location whom immediately made me feel uncomfortable. This manager smiled unlike the other manager who scowled the entire time. Take notes Cheektowaga!! The food was great! I had the dream berry wonka biscuit that was delish. I actually think IHops biscuits are better than any other fast food restaurants. Love em!

Thankyou to team Amherst for restoring my trust. Im still banned from Cheektowaga location but its kinda like being banned from Payless at this point- nobody liked those shoes anyway! 🫢😂😂

Four stars ✨ as theres always room to...