Tropical Smoothie Cafe — Restaurant in Town of Babylon

I ordered two smoothies and two wraps on one of my visits, and they gave me a wrap with frozen rice, so I immediately went back inside to ask them to remake it. The girl said “im so sorry, I really apologize, but we just shut our oven down so there’s nothing at all we can do. Let me add you to our book, for what you got.” But I guess she forgot to add the 2 wraps. Anyways on my next visit, I tell them I’m in the book for the 2 smoothies& two wraps and they say you’re only in the book for 2 smoothies, and one wrap, so I asked to speak to a Manager and he said, we gotta follow the book and we’re not even suppose to have a book, we got rid of it months ago. So I asked why is it still being used if they “got rid” of it months ago, when they still use it. He said I don’t know. I explained how both the wraps had frozen rice in it and was uncooked. And they didn’t care to fix it or let me speak to the district manager. I’m on my way to work, it’s not like I can warm it on my way there. And I always come there. They rushed to make my food because they knew it was closing time, and the food didn’t take long so...

They really need some help , I truly don’t blame the workers but management. They look like they are over worked and tired of being there. My wife got a three cheese chicken Quesadilla and it came out to be just cheese in a wrap , no chicken , no sauce or sour cream. Now let’s look at my chicken pesto sandwich it should just be a a pesto and cheese. I mean really 2 pieces of chicken? Ridiculous. Management pay your workers more or higher more people you guys need Jesus.

UPDATE - 06/06/2025 Almost three years later and nothing change this time my wife order a meal through the uber eats up at 8:40. The driver came and delivery ONLY the smoothie and stated that the store kitchen already closed (THE STORE CLOSES AT 10:00PM). We thought the Uber driver was lying so we called the store and they actually confirmed what the driver said was true. I would understand if we order our food at 9:30 but almost an hour and you close the kitchen at 8:40 pm....

I was there yesterday after not coming here for a long time after constantly getting my order wrong and decided to give this place another chance since I gave them the benefit of the doubt that it was still new and for an empty restaurant with no customers inside or at the drive throught they took a long time to even answer my drive through order and then when I got to the window there seemed to be a lot of employees, they charged me quick and I got my smoothie pretty fast but I had to remind them I ordered a lime straw not plastic and they took FOREVER to make my Flatbread, I saw no employees for a WHILE and I felt like they forgot about me, so many employees at an empty restaurant and it took that long to make my order AND while eating my order the middle tasted frozen as if it wasn't done cooking and I couldn't finish my...